Forum Discussion

dutekd97's avatar
dutekd97
Joining in
7 months ago

Poor Wifi Coverage

Hi,

I recently set up M250 Fibre Broadband in my 2-bedroom flat. I set up the Hub 3 in the living room; however, the WiFi connection is very poor in both bedrooms (I ran a speed test on the Virgin app, and the result was 2Mbps in one of the bedrooms). So, I am thinking of either upgrading the package to Gig1 or getting a WiFi pod. I just wonder which would be the better option and if upgrading to the Gig1 package would help expand coverage. Also, if I happen to upgrade to the Gig1 package, can it be delivered to a collection point as I won't be available most weekdays due to work?

Thanks.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Upgrading your speed will NOT help your WiFi problems. You would be better with a WiFi extender and not necessarily a VM Pod. 

  • jbrennand's avatar
    jbrennand
    Very Insightful Person

    See this or info...

    To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
    See if anything in here helps….

    https://www.virginmedia.com/wifi-max

    You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - if you are - it is clearly stated on the webpage.

    If not free to you… you will be charged £8/month for up to 3 pods. It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

    If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point(s), (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3).

    £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.

  • Hi dutekd97

    Thanks for your post, welcome to the Community Forums!

    I'm sorry to hear you're having a bit of trouble with your WiFi coverage.

    Adduxi is correct - upgrading your broadband speeds won't help with your WiFi coverage, however if subscribed to either one of our Volt or Gig packages, you'd be entitled to free WiFi Pods which will help boost the signal round the home. Otherwise, they are an additional £8 per month.

    I'd also recommend to download our Connect App where you can scan your home for WiFi blackspots and advice will be offered from there on how to improve the coverage and general connection around the home.

    Let us know how you get on and if you need any further help 🙂