Forum Discussion

Michelle32a's avatar
Michelle32a
Joining in
2 years ago

Poor network performance

My hub 3.0 is displaying a red light constantly and the WiFi performance is very poor, we have tried rebooting the router multiple times, however this has had no effect. The router is in a well ventilated area and is not hot to the touch so I don’t think it’s overheating. 

We have tried calling for support, however we have just been sent pods which don’t make any difference to the network as the router can’t even detect the devices. Has anyone else had similar issues and would know how to resolve it?

 

  • Hosay299's avatar
    Hosay299
    Fibre optic
    2 years ago

    welcome have u checked online to see if there is any issues as the vm site can check ur set up

    have u tried the vm connect app it is good but can have some issues but can help work out the areas with a issue 

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    2 years ago

    Hey Michelle32a, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

    Let me send you a PM and we can look into this, but in the meanwhile please try these steps;

    • Turn the power switch off on the back of the Hub.

    • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

    • Then use the power switch to turn the unit back on. The Hub should now operate normally. Thanks 

    • Michelle32a's avatar
      Michelle32a
      Joining in
      2 years ago

      Hello there, please can you just send an engineer. I’m really struggling to get it sorted. I work from home and it’s driving me crazy it’s so slow! 

      • Hosay299's avatar
        Hosay299
        Fibre optic
        2 years ago

        Some times they can do it romotely as a person can take a few days depending on when they have someone for the area

         

        What is the issue are u getting any service?? on vm hub ??