Forum Discussion

BillyReid's avatar
BillyReid
Joining in
2 years ago

Pods vs new Hub

Hi,

For months we’ve had poor WiFi coverage in our house. I was sent a pod, which worked to a degree but didn’t improve speeds.

Three days ago, an engineer came out & replaced our hub in case the previous one was faulty.

He said we should have at least 2 pods in the house to assist with the signal. So I called customer services and after nearly 40 minutes on the phone, they agreed to send out a 2nd pod.

Meanwhile, the pod we already had was blinking a white light - the engineer said it would connect to the new hub within 24 hours. That was three days ago.

After the first 24 hours, I rebooted both the hub & pod, but it still didn’t pair (after a further 24 hours).

I’ve just spoken to customer services again & they now say the current pod I have is faulty and they’ll send me a replacement pod. When I asked if that meant I’d be receiving two pods in the coming days, the agent told me she couldn’t see any other orders for pods pending.

She said I’ve got to wait for the replacement pod to arrive (if it ever goes) then call back AGAIN and ask for yet another pod.

It’s absolutely unbelievable how poor the service is. It’s apparently against the law to issue more than one pod at a time, even though I am entitled to up to three.

I know this has turned into a bit of a rant, but I just wondered if anyone else had endured a similar stream of tortuous issues with pods when receiving a new hub?

  • Hi BillyReid thanks for posting and welcome to our community.

    Sorry to hear that you're having an ongoing WiFi issue. And for any inconvenience this may be causing you.  I would like to take a look on your behalf.  I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R

  • legacy1's avatar
    legacy1
    Alessandro Volta

    VM sure do like shooting their foot off...was it all worth it? or would it been easier for people to get their own router so you don't deal with wifi?  

    Like these hubs in router mode are to reduce needed support...has that happened🤔