Hub 5 & Pods

The Pods are "tied" to a Hub, so it should have been updated to work with the new Hub 5.

Call the equipment activation number they may be able to help.  It's 0800 953 9500 and you will need the Hub/Pod serial number/MAC address from the barcode sticker, and your account number.

Just another day at VM making work for themselves with these pods

Hi Tblackwell, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear your new hub hasn't had the WiFi pod re-configured. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

Many thanks, 

Thanks for the help 

I called the suggested number today and they managed to get it rectified and they are sending out a new pod to help with coverage as well. 

Only disappointing thing is the pod are WiFi 5 and not 6. 

Out of interest, did your Hub5 just 'work' out the box? Ours just constantly flashes blue, and after the experience we have had with booking an engineer, and time to work from home to be here, to Virgin cancelling said vist because our Hub3 is working fine, and then to the online messaging being ridiculous, I am just thinking about sending it back and cancelling the upgrade.