Forum Discussion

Tblackwell's avatar
Tblackwell
Joining in
26 days ago
Solved

Hub 5 & Pods

Hi,

I recently upgraded to gig1 and self installed the hub 5 I was sent.

I had a white pod that was working with the hub 3 we previously had but seems to not be extending the new WiFi.

Do I need to do something with the pod to make it work or is it incompatible with the hub 5?

Thanks,

  • Adduxi's avatar
    Adduxi
    26 days ago

    The Pods are "tied" to a Hub, so it should have been updated to work with the new Hub 5.

    Call the equipment activation number they may be able to help.  It's 0800 953 9500 and you will need the Hub/Pod serial number/MAC address from the barcode sticker, and your account number.

6 Replies

Sort By
  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    26 days ago

    The Pods are "tied" to a Hub, so it should have been updated to work with the new Hub 5.

    Call the equipment activation number they may be able to help.  It's 0800 953 9500 and you will need the Hub/Pod serial number/MAC address from the barcode sticker, and your account number.

  • legacy1's avatar
    legacy1
    Alessandro Volta
    26 days ago

    Just another day at VM making work for themselves with these pods

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    24 days ago

    Hi Tblackwell, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear your new hub hasn't had the WiFi pod re-configured. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks, 

  • Tblackwell's avatar
    Tblackwell
    Joining in
    24 days ago

    Thanks for the help 

    I called the suggested number today and they managed to get it rectified and they are sending out a new pod to help with coverage as well. 

    Only disappointing thing is the pod are WiFi 5 and not 6. 

  • stevej47's avatar
    stevej47
    Up to speed
    23 days ago

    Out of interest, did your Hub5 just 'work' out the box? Ours just constantly flashes blue, and after the experience we have had with booking an engineer, and time to work from home to be here, to Virgin cancelling said vist because our Hub3 is working fine, and then to the online messaging being ridiculous, I am just thinking about sending it back and cancelling the upgrade.

    • Tblackwell's avatar
      Tblackwell
      Joining in
      23 days ago

      It took about 3 - 4 hours to register the device on the network after plugging it all in.

      Other than that there were no issues.