Forum Discussion

johnasimmons's avatar
johnasimmons
Superfast
12 months ago

Pods keep on going offline

Hello

About the same time every day (1pm) 2 of my 3 Wi Fi Pods go offline then are intermittent for the rest of the afternoon (to around 5pm) although the Hub 3 connection is fine; can someone look into this for me please

Thanks in advance

John

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Are the two errant Pods within range of the Hub?  The Pods are designed to work by relaying the Wifi signal from the Hub, and if they are too far apart, this will cause issues.  A common mistake is to put the Pods in a Wifi dead spot and expect them to work. Unlike some extenders that use the house wiring for communication, the Pods rely on a good Wifi signal.

    • johnasimmons's avatar
      johnasimmons
      Superfast

      Thanks for answering - they are within range and have worked fine for near on a year, its just in the last few days this problem has started

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team

        Sorry to hear this, how have they been over the weekend have you seen an improvement? 

  • legacy1's avatar
    legacy1
    Alessandro Volta

    send pods back get your own router and AP with 1Gb ports and use hub  in modem mode

    • Robert_P's avatar
      Robert_P
      Forum Team

      Thanks for the update johnasimmons and glad to hear this has been resolved, If you need us again in the future please don't hesitate to get in touch 😊 

       

      Rob