Pods failing, but impossible to get anything done...
I've had 3 of the old white pods for a few years now, but they're getting less and less reliable, starting to squeal and all get hot so they need replacing.
I was promised the new black pods when I agreed to a new contract, and that I just needed to message and they'd be sent out. However that seems impossible to actually do. I've been on the useless chat for hours, going through the pointless security (what's the point of being signed in to MyVM if I still need to verify who I am?), then invariably get cut off with no way to restart an old conversation. So I have to go through the whole stupid saga again...
Anyway - on the first occasion I managed to get passed the useless chat bot I was promised a new pod in 5 days. I wait, and a week later get nothing. So back to the chat, more messing then the next advisor tells me no order was ever placed. They then place an order, assuring me it's for the new black pod, and they'll swap them out one at a time.
I take a day off work to get the parcel I'm told needs signing for - only for it not to arrive, but instead come the next day. Luckily someone is in to collect it. But it's another white pod, not the black ones I've been promised.
More messing on the app, and I can't get to the point where this gets sorted out without being cut off.
How do I actually sort this out? I'm paying for something I'm not getting, and it's getting ridiculous. It should be simple to replace old faulty equipment yet somehow it seems to be impossible as this has been going on for weeks.
