Wifi Booster burning out socket
Hi, we've had our booster for a few months now and after taking out the plug the other day, we have noticed that it has left a black residue on the socket and wall, so obviously we have stopped using it.
After looking at other posts regarding this, I can see that this is a common occurrence, which is absolutely mind-blowing as to why Virgin would still send these out to people knowing that this could happen.
In any case, I'm hoping someone from Virgin can help us here with next steps. We have the boosters in here as the Wi-Fi has difficulty reaching our upstairs rooms, so we need an alternative, just preferably not one that will set the house on fire whilst we're out.
Furthermore, for those who have had this problem before, what was the end result once all was sorted, I envisage we're going to have to look into an electrician to check all is safe with the socket itself. I think the wall will be okay as it seems to be smoke residue but still not ideal.
Pics attached for reference.