Forum Discussion

swivel's avatar
swivel
Tuning in
14 days ago

Pod

My virgin pod is currently running very hot and making quite a bit of noise, anybody else has this?

4 Replies

  • Client62's avatar
    Client62
    Alessandro Volta

    Turn on the VM Pod ASAP and unplug it.

    Call Customer Services and request a replacement.

    Retain the defective VM Pod, at some point VM will ask for it to be returned and will charge a fee is it can not be returned.

  • Hi swivel, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having an issue with your WiFi Pod. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks, 

  • dowie's avatar
    dowie
    On our wavelength

    I walked passed mine yesterday and could smell an electrical burning smell. Took a look and white smoke was coming from the ethernet socket, unplugged it and called the CS they are sending a replacement. They really should check these out as if you not about they could be a fire hazard. I beta tested these and they run really hot anyway but this one was too hot to touch.

    • Molly_T's avatar
      Molly_T
      Icon for Forum Team rankForum Team

      Hi Dowie 👋 Welcome to the community forum! Thanks for posting. 

      So sorry to hear about your recent experience with a POD! 

      It sounds as though the team on the phone have already sorted a replacement, but if you haven't already and would like us to help you raise a formal complaint with your feedback - please let us know! We can help with that via this platform. 

      Hope the replacement POD is an improvement 🤞 but please let us know if there are any more issues! 

      Wishing you all the best. 🌞