Forum Discussion

prehoward's avatar
prehoward
Tuning in
12 months ago

Pod has no power or lights

I have 3 white Wi-Fi pods and one of them seems to have stopped working completely. There is no light when it is first plugged in and I have tried changing to other sockets. My app is no longer seeing it either. I presume it has died. Has anyone else had this issue or know how to get it replaced?

Thanks

  • Adduxi's avatar
    Adduxi
    12 months ago

    Sounds like the Pod has failed.  If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.  If your need is urgent, then ring the fault in to VM.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    12 months ago

    Sounds like the Pod has failed.  If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.  If your need is urgent, then ring the fault in to VM.

    • prehoward's avatar
      prehoward
      Tuning in
      12 months ago

      Thanks but there’s been no contact from any mods and I can’t see how to get a replacement.

  • prehoward's avatar
    prehoward
    Tuning in
    12 months ago

    Hi there has been no reply from any mods in relation to this and I still don’t know how to get a replacement. Thanks

    • Gareth_L's avatar
      Gareth_L
      Forum Team
      12 months ago

      Hello prehoward.

      Thanks for your post and welcome to our community.

      Don't worry, help is here to get the faulty pod replaced.

      If you don't mind, I will need to send you a private message to pass security. 
      If you can check the Logo top right of your screen that would be great. 
      Regards     
      Gareth_L
       

       

    • Gareth_L's avatar
      Gareth_L
      Forum Team
      12 months ago

      Thanks for those details prehoward.

      Just so you know the replacement pod has been ordered now.

      Details have been sent by private message.

      Can you please let me know once it's arrived and set up.

      Gareth_L