Forum Discussion

Scott211's avatar
Scott211
Joining in
7 months ago

Pod flashing white for over 24 hours

Called virgin 3 times and told them it might be not activated or registered but didn’t get anywhere pod still flashing white now does not even show on virgin connect app

Help
pod
white flashing
  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    7 months ago

    Did you call the equipment activation number on - 0800 953 9500 (follow options) and check with them - what do they say ?

    You will need to hand, the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also your account number

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    7 months ago

    Hello Scott211,

    Thanks for your first post and welcome to our community.

    I'm sorry to hear about the issues with your pod. Would you like us to take a look at this for you. Nine times out of ten it would just require adding to your network, which we can do remotely if that helps.

    Gareth_L