Forum Discussion
- Client62Alessandro Volta
Unknown / unknown devices are your equipment that when pinged by the Hub does not return a host name.
In our Hub there are 8 or 10 such devices and they are TVs / Sky Q / Kindles / an HP PC / a Cisco phone.
Just be warned, Wi-Fi pausing with the VM Connect app is lethal. Later you may well find the Connect app is not listing all the paused devices and if those blocked items turn out to be an office VPN or your heating system or a CCTV camera life will not be rosy. - LisaG123Joining in
I have named all my devices so I know which ones should be un-paused. My point is that when I pause 'unknown' devices (and a couple are old ones an old flatmate used to use who left 5 months ago) - shortly afterwards they are un-paused again - so what is the point of the feature>
- Client62Alessandro Volta
Normally the DHCP lease time on a IP address is 24 hours, after that period expires we would not expect to see an entry for an inactive / gone away device remaining on the Hub list of devices. So that is odd.
For modern mobiles and laptops the devices are able to change their MAC address at random. Had you said I paused a device & it changed its MAC and became online again, that would be understandable.
But the idea that a paused device, maintains the same MAC and becomes online again is odd. Might that mean another person is using the Connect app or directly removing the pause via the Hub or some other fault exists.
In the admin menu of the Hub we can see the list of paused Wi-Fi and MAC filtering entries, it would be interesting to check if when you pause a problem device does it end up on those lists. i.e. is the Connect app doing what is expected to do or just going through the motions. Hub admin menu is at http://192.168.0.1/
Might be worth mentioning which Hub you have to see if others are seeing a similar situation.- LisaG123Joining in
That link isn't secure?
I have a Hub3
- LisaG123Joining in
I went into the hub menu and deleted the unknown devices - they are still showing in the app and nothing will pause. It is driving me mad - I have about 30 mac addresses I don't recognise in the app (whih werent in the hub menu)
- Client62Alessandro Volta
The Connect app is clearly broken, this is why we do not use it with our Hub 3.
- SephirothAlessandro Volta
Removing the rubbish Connect app and reinstalling that rubbish Connect app cannot un-rubbish the rubbish Connect app. If you can do without it (i.e. you have no Pods) then forget that rubbish Connect app and have nothing more to do with it. Client62 has provided excellent advice.
- Client62Alessandro Volta
"dozens of unknown MAC addresses" - that is odd, today we have four in our Hub 3.
Perhaps the DHCP Lease time is set too high and devices are not being purged daily i.e. every 86400 seconds. This can be checked as follows :
In the Hub 3 menu : Advancced Settings >>> DHCP > Lease time : 86400
Any paused device may stick around until it is released.
Image of the settings :- LisaG123Joining in
Yes my settings are as you have shown.
- Client62Alessandro Volta
Have you disabled both the Wi-Fi Pausing and also the MAC Filtering in the Hub 3 admin menu
so that it can get rid of the MAC addresses that are not in current use ? - LisaG123Joining in
I have unpaused all the MAC addresses in the app to see if they would disappear but they haven’t yet.
I can’t see MAC filtering in the admin menu…..? Did you mean advanced settings / security / MAC filtering? I can’t see how to disable it. It just says it can be active or “only restrict access at” … ? - Client62Alessandro Volta
Goodness .... When you know the Connect app is not working reliably why keep wasting time with it ?
Hub 3 Disable MAC filtering to re-enable Paused devices
Login to the Hub's menus at http://192.168.0.1
1) Advanced settings >>> Wireless >>> Security1.1) then set Wireless MAC Filtering to Disabled
1.2) "Apply changes"
2) Advanced settings >>> Security >>> MAC Filtering
2.1) then delete all entries in the MAC filter list
2.2) Enable Always on
2.3) "Apply changes" - jpeg1Alessandro Volta
There is one thing you could try, if the Hub 3 supports a White List. This will only allow known devices to connect. You enter the MAC codes for all your known devices and it will stop any others from connecting. If you then find that something in the house stops working, you'll know what is responsible for those extra connections.
If you try this you will need to go into the WiFi settings of your phones and laptops and turn off the option to vary MAC codes.
I'm not suggesting this as a permanent fix, but it would help you to learn what is going on.
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