Forum Discussion

Helen14's avatar
Helen14
Tuning in
3 months ago

Pausing a device

Please can you advise why pausing of ipad via VM Connect doesnt actually pause the device. I had checked it is the correct device, uninstalled and reinstalled the app but the pause still does not work

1 Reply

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    Unfortunately blocking of an individual device by its MAC code is not reliable, because many modern devices now have a randomized MAC setting. 

    Also there are ways of bypassing the block entirely if the device's user is aware of them.