(Partial Service (DS only)
Hello
When logging into my router settings..i keep getting this...Internet (Partial Service (DS only). My router is a brand new replacement superhub 3..i am connected with ethernet. I had same problem with my old broken superhub 3.
Cable Modem StatusItemStatusCommentsAcquired Downstream Channel (Hz)
331000000
Locked
Ranged Upstream Channel (Hz)
36600000
Locked
Provisioning State
Online
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Downstream bonded channels
ChannelFrequency (Hz)Power (dBmV)SNR (dB)ModulationChannel ID1331000000-9.537256 qam252139000000-5.538256 qam13147000000-5.438256 qam24155000000-5.538256 qam35163000000-638256 qam46171000000-6.238256 qam57179000000-6.538256 qam68187000000-6.538256 qam79195000000-6.738256 qam810203000000-6.538256 qam911211000000-6.738256 qam1012235000000-7.538256 qam1313307000000-8.538256 qam2214315000000-938256 qam2315323000000-9.238256 qam2416339000000-9.237256 qam2617347000000-9.237256 qam2718355000000-8.938256 qam2819363000000-8.538256 qam2920371000000-8.538256 qam3021379000000-937256 qam3122387000000-9.238256 qam32
Downstream bonded channels
ChannelLocked StatusRxMER (dB)Pre RS ErrorsPost RS Errors1Locked37.621222Locked38.93152842769823Locked38.9311534818104Locked38.945585278305Locked38.91367710196Locked38.998511097Locked38.9101501008Locked38.6189915889Locked38.6166213910Locked38.9440576711Locked38.9493639812Locked38.615591713Locked38.62058014Locked38.6604015Locked38.6883016Locked37.61871217Locked37.699018Locked38.666019Locked38.652020Locked38.657021Locked37.660022Locked38.62121248
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Upstream bonded channels
ChannelFrequency (Hz)Power (dBmV)Symbol Rate (ksps)ModulationChannel ID13660000051512064 qam323010000051512064 qam434310000051512064 qam244959998851512064 qam1
Upstream bonded channels
ChannelChannel TypeT1 TimeoutsT2 TimeoutsT3 TimeoutsT4 Timeouts1ATDMA00002ATDMA00003ATDMA00004ATDMA0000
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Network Log
TimePriorityDescription09/10/2025 08:04:7noticeLAN login Success;CM-MAC=c0:05:c2:06:be:b3;CMTS-MAC=00:a2:89:26:87:92;CM-QOS=1.1;CM-VER=3.0;08/10/2025 23:46:2Warning!RCS Partial Service;CM-MAC=c0:05:c2:06:be:b3;CMTS-MAC=00:a2:89:26:87:92;CM-QOS=1.1;CM-VER=3.0;08/10/2025 23:46:0noticeLAN login Success;CM-MAC=c0:05:c2:06:be:b3;CMTS-MAC=00:a2:89:26:87:92;CM-QOS=1.1;CM-VER=3.0;08/10/2025 23:19:12Warning!RCS Partial Service;CM-MAC=c0:05:c2:06:be:b3;CMTS-MAC=00:a2:89:26:87:92;CM-QOS=1.1;CM-VER=3.0;08/10/2025 23:19:11noticeLAN login Success;CM-MAC=c0:05:c2:06:be:b3;CMTS-MAC=00:a2:89:26:87:92;CM-QOS=1.1;CM-VER=3.0;08/10/2025 19:12:23Warning!RCS Partial Service;CM-MAC=c0:05:c2:06:be:b3;C
Your downstream signal levels are much too low. Report it as a fault, it will need a technician visit to correct it.