I previously had a service with VM in which I had a Hub 3 and one wifi pod to speed up the connection in my home office. I have recently signed up for a new service with VM and received a Hub 5, the speed is generally great but still slow in my office. Is it possible to pair my new hub to the old wifi pod?
Try speaking to the activation team on 0800 953 9500,
ask them the re-pair the VM Pod to the replacement Hub 5.
Forum TeamHi davidwr94,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear your WiFi pod isn't working with your new hub. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security.
I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)
Many thanks,
