Forum Discussion

andrew89898's avatar
andrew89898
Joining in
12 months ago

Packet Loss and some errors

Hi 

Can anyone advise on how to fix packet loss, have been noticing packet loss during gaming recently and decided to check on the router status and BQM. 

My Broadband Ping - andrew89898 con

packetlosstest.com - preset "Counter strike 2" server set to United Kingdom

 

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked34.95351440
2Locked332390980480
3Locked29.11787864994223615704
4Locked27.71468112227902735719
5Locked28.11589549743392137168
6Locked28.11216259856224934880
7Locked32.214942104124
8Locked34.3152700170
9Locked37.391840
10Locked38.676970
11Locked37.694710
12Locked38.691640
13Locked37.6134660
14Locked37.3535350
15Locked35.56810070
16Locked33.2589422450
17Locked32.31127189035
18Locked32.518837998423765123
19Locked35.56974750
20Locked37.6118360
21Locked37.6119120
22Locked36.3284680
23Locked35.72038010

I've seen the max ping spikes before but the packet loss looks like this one some days between 5-10% may have seen higher.

On the router pages it says "Internet(Partial Service (DS only))" 

There are also Post RS errors as above. Upstream I think is ok, only 3 T3 timeouts, spread across 3 channels.

The network log also has Lost MDD timeout and RCS Partial Service

11/02/2024 22:19:38Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/02/2024 22:19:38Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Let me know if I can provide anything else.

Thanks

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    12 months ago

    That is an awful connection... so first thing is to check for any “known" network faults in your location - Look in 2 places...

    1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)

    2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

    Report back on that

    • andrew89898's avatar
      andrew89898
      Joining in
      12 months ago

      Thanks for the reply

      Checked the website all services have a green tick but there is a banner saying there will be work in the area in about 3 days time for 5 hours 1am 6am, for tv, broadband and phone, maybe that will help.

      The phone line reports no issues.

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    12 months ago

    Hi andrew89898, thank you for your post.

    We're sorry to hear about the problems you've been having 😔

    In order to discuss this further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner. 

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Thank you for your support jbrennand 👍

    Regards,
    Daniel