Forum Discussion

LS95's avatar
LS95
Tuning in
2 years ago

Packet loss and high latency

As said pretty self explanatory, seems to have recently happened in the past 2 days have set up a broadband monitor which can be found here: 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/096f804cddf8874b48efb01771faf10d98ff4c18

 ill do the upload and download logs now

  • LS95's avatar
    LS95
    Tuning in
    2 years ago

    3.0 Downstream channels

    Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
    13060000001.241QAM 25622
    21380000002.141QAM 2561
    31460000002.141QAM 2562
    41540000002.141QAM 2563
    51620000002.141QAM 2564
    61700000002.241QAM 2565
    71780000002.441QAM 2566
    81860000002.641QAM 2567
    91940000002.741QAM 2568
    102020000002.741QAM 2569
    112100000002.841QAM 25610
    122180000002.741QAM 25611
    132260000002.641QAM 25612
    142340000002.541QAM 25613
    152420000002.442QAM 25614
    162500000002.141QAM 25615
    172580000001.841QAM 25616
    182660000001.641QAM 25617
    192740000001.441QAM 25618
    202820000001.241QAM 25619
    212900000001.141QAM 25620
    222980000001.141QAM 25621
    233140000001.141QAM 25623
    243220000001.141QAM 25624
    253300000001.141QAM 25625
    263380000001.341QAM 25626
    273460000001.341QAM 25627
    283540000001.341QAM 25628
    293620000001.441QAM 25629
    303700000001.541QAM 25630
    313780000001.541QAM 25631

    3.0 Downstream channels

    Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
    1Locked41160
    2Locked4110
    3Locked4110
    4Locked4120
    5Locked4110
    6Locked4120
    7Locked4110
    8Locked4110
    9Locked4110
    10Locked4100
    11Locked4110
    12Locked4120
    13Locked4120
    14Locked4130
    15Locked4260
    16Locked4170
    17Locked4170
    18Locked4160
    19Locked4160
    20Locked41150
    21Locked41220
    22Locked41330
    23Locked41150
    24Locked41170
    25Locked41170
    26Locked41200
    27Locked41190
    28Locked41280
    29Locked41310
    30Locked41390
    31Locked41570

    3.1 Downstream channels

    Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
    159944K1840QAM 40961108

    3.1 Downstream channels

    Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
    159Locked412.631590677920
     
  • LS95's avatar
    LS95
    Tuning in
    2 years ago

    3.0 Upstream channels

    Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
    06030000037.35120QAM 641
    15370000037.35120QAM 642
    24620000037.35120QAM 643
    33940000037.35120QAM 644

    3.0 Upstream channels

    Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
    0ATDMA0110
    1ATDMA016540
    2ATDMA0100
    3ATDMA0100
  • LS95's avatar
    LS95
    Tuning in
    2 years ago

    Network Log

    Time Priority Description
    20-01-2024 19:05:43warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-01-2024 19:05:34criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-01-2024 19:05:33criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-01-2024 19:05:33critical16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-01-2024 19:05:33criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-01-2024 19:04:33warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-01-2024 19:04:13criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-01-2024 19:04:09warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-01-2024 19:03:53criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-01-2024 18:47:54warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-01-2024 18:47:38criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-01-2024 18:46:33warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-01-2024 18:46:19criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-01-2024 18:41:59warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-01-2024 18:41:41criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-01-2024 18:40:22warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-01-2024 18:40:20criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-01-2024 18:11:01warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-01-2024 18:11:01criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-01-2024 18:11:01warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-01-2024 18:11:00warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-01-2024 18:11:00criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-01-2024 18:10:46criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-01-2024 18:08:17warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-01-2024 18:08:07criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-01-2024 18:08:06criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-01-2024 18:08:06critical16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-01-2024 18:08:05criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-01-2024 18:07:05warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-01-2024 18:06:45criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-01-2024 18:06:45warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-01-2024 18:06:25criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
     
    • John_GS's avatar
      John_GS
      Forum Team
      12 months ago

      Hi LS95 

      Thanks for posting and welcome back to the community. Apologies for any issues.

      We've identified a short-term connectivity issue which may cause intermittent or performance related issues with your connection. These types of issues don’t last long, and your connection should be back to normal within 24 hours.

      We've put a remote monitor on this for you and you'll be texted the outcome after that time. 

      Keep us posted if you need further assistance.

  • Impound9140's avatar
    Impound9140
    On our wavelength
    12 months ago

    I've been having a similar issue over the last few days: moderate to catastrophic packet loss. The online test says everything is hunky dory.

    • Ayisha_B's avatar
      Ayisha_B
      Forum Team
      12 months ago

      Hi Impound9140 👋

      Welcome back to our Community Forums and thanks for your post. 

      I am sorry to hear you're also experiencing some issues with the service. 

      I've not been able to locate your details on our systems so I will pop you a PM 📩 now to confirm these and run some further tests for you.

      Hope to hear from you soon!

    • Ayisha_B's avatar
      Ayisha_B
      Forum Team
      12 months ago

      Thanks for confirming your details via PM Impound9140 

      I've ran some tests and there was a short term connectivity issue that was impacting you but it looks like that has now been resolved as our system is no longer reporting that issue.

      Please can you reboot your hub now and monitor your connection?

      If things haven't improved, let us know. 

       

    • Kain_W's avatar
      Kain_W
      Forum Team (Retired)
      12 months ago

      Hi Impound9140,

      Ayisha is currently out of office so I've assigned this to myself to gain a further update.

      I've dropped you a PM so we can discuss further.

      Regards,

  • LS95's avatar
    LS95
    Tuning in
    12 months ago

    Been about a week now with the net dropping completely yesterday and the issue still persisting 

  • Impound9140's avatar
    Impound9140
    On our wavelength
    12 months ago

    "Looks like there is an intermittent signal issue in your area"

    I am getting fed up with this. I would have already gladly ditch your lot if it weren't for the fact you have monopoly over full fibre in my zone. The moment Openreach adds full fibre support you'll be dead to me

  • Impound9140's avatar
    Impound9140
    On our wavelength
    12 months ago

    I tried to reply to you but it says I reached the maximum number of PMs I can send.

    This whole operation is shockingly bad, honestly. I'll write here publicly that there is no way in hell I will pay 25 GBP for a technician and you simply, literally just have to sort your ### out, on your end.

    When I try to test the internet connection I now get

    Sorry, we can’t run a test on your services right now

    Which is a new level of dogs*t even for your standards

     

    • Kain_W's avatar
      Kain_W
      Forum Team (Retired)
      12 months ago

      Hi Impound9140,

      Many apologies for any issues faced, are you able to try and re-send the PM?

      With regards to any appointment our team would advise the potential for a charge and list the many reasons that would fall under that category.

      Regards,