Forum Discussion

lynnstevens's avatar
lynnstevens
Settling in
4 days ago

Overheating Hub3

Hi I think this is an ongoing topic atm. I have a hub3 with a solid red light. Unplugged, reset etc. Ran diagnostic tool and showing home network has a few problems, all rest of options broadband, tv,Ethernet connections are all ok. I cannot see anything re temp on the tool but physically the hub is hot to touch. I presume it needs to be replaced as it’s faulty

I don’t want to be stuck on the phone for hours. Is there a WhatsApp chat - the live chat is open 8am-8pm so obviously too late now.

wonder if anyone can help re vm contact details 

many thanks

lynn 

2 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    4 days ago

    If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    4 days ago

    Hello lynnstevens,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your Hub at the moment. 

    As Adduxi has advised that red light is the overheating warning for your Hub. We'll need to get that replaced by an engineer for you. I can arrange the appointment from here however I would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
    Kind Regards,
    Steven_L