Forum Discussion

Hesta's avatar
Hesta
Tuning in
6 months ago

Ordering WiFi pods

Hi there, I am unable to order WiFi pods through any means and it’s getting pretty infuriating! 

I have moved house and the ability for the superhub seems limited to project the WiFi signal through the house. I completed speed testing of the connections in various rooms using the VM Connect app, which resulted in a couple of rooms being below 10 mbps and a couple of others being below 30 mbps. In the room with the router, the speed is 500+ mbps.

After testing, due to the low speeds the app directs me to order pods through the website as it says this functionality is not available through the app. When I go to the website it says to use the app to order! There’s seemingly no phone or live chat option now so I am stuck.

Please could someone advise.

  • cheri232's avatar
    cheri232
    Joining in
    6 months ago
    Hesta wrote:

    Hi there, I am unable to order WiFi pods through any means and it’s getting pretty infuriating! 

    I have moved house and the ability for the superhub seems limited to project the WiFi signal through the house. I completed speed testing of the connections in various rooms using the VM Connect app, which resulted in a couple of rooms being below 10 mbps and a couple of others being below 30 mbps. In the room with the router, the speed is 500+ mbps.

    After testing, due to the low speeds the app directs me to order pods through the website as it says this functionality is not available through the app. When I go to the website it says to use the app to order! There’s seemingly no phone or live chat option now so I am stuck.

    Please could someone advise.

    Hello,

    I'm also facing a similar issue with ordering WiFi pods, and it's really frustrating. The back-and-forth between the app and the website is making it impossible to get the pods I need for better coverage. If anyone has found a solution or knows how to actually get through to someone who can help, please share!

    Thanks!


    Best regards,
    cheri232

  • Steven_L's avatar
    Steven_L
    Forum Team
    6 months ago

    Hey Hesta,

    Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your order for WiFi pods. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L