Ongoing Internet Connectivity Issues with Virgin Hub 5

Question

Hi Virgin Media Team,
I’m experiencing several connectivity issues with my Virgin Hub 5 that seem related. Here are the details:

Slow Device Connection: When turning on my laptop, it is connected to the Wi-Fi but often has no internet access until I disconnect and reconnect.
VPN Connection Problems: I frequently have trouble connecting to my work VPN. For example, when trying to connect, disconnections occur regularly, and I would be booted from Zoom calls etc. This doesn’t happen with other Wi-Fi networks or my mobile hotspot.
Ring Doorbell Issues: My Ring doorbell frequently disconnects and fails to capture events. Live View often doesn’t work, and rebooting the doorbell only provides a temporary fix. I’ve tried a new Ring device, but the same issues persist.

I know these issues seem unrelated bur they have led me to believe the hub may struggle with idle or changing connections, impacting overall performance.
Could you please assist in diagnosing and resolving these issues? Any help would be greatly appreciated.

legacy1 · Answer

What you need is a better router like&nbsp;ASUS TUF Gaming AX6000 Dual Band WiFi 6 Extendable Gaming Router, Dual 2.5G Ports, Gaming Port, Mobile Game Mode, Port Forwarding, Subscription-free Network Security, Instant Guard, AiMesh Compatible : Amazon.co.uk: Computers &amp; Accessoriesand put hub in modem mode

rmctasney01 · Answer

Cheers for the reply. That would be ideal, but last resort. Surely the hub should not be this bad.&nbsp;

Ilyas_Y · Answer

Hey rmctasney01 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼
 I'm sorry to hear about the issues with the service you are facing on the Virgin Media Hub 5.
 I've had a look and I cannot see any issues in the area in relation to your service.
 Are you able to perform a hard reset on the Virgin Media hub? Pop a pin in the reset pin hole for 40 seconds and let us know how the connection goes afterwards.
 Kind regards,
 Ilyas.

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Ongoing Internet Connectivity Issues with Virgin Hub 5

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