Off again - Internet
Getting sick of this now , on and off virtually everyday for over a week bd40pe
[MOD EDIT: Subject title changed for clarity]
Forum Discussion
6 Replies
Another 2 hours
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.
VM will not dispatch any technicians while an area fault exists.
If no area faults found:
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.
Check for a known fault in your street via automated number : 0800 561 0061
During the solid red period of the BQM what happens to the lights on the VM Hub ?
Are any signal / error issues seen in the Upstream / Downstream status tabs of the VM Hub ?Intermittent fault in my postcode area , I've had flashing green ,solid green , flashing red , still off
These were 1st of july and 2nd of july
- Matthew_ML
Forum Team
Hey flipflop, thank you for reaching out with these screenshots.
We understand how frustrating this in and we are sorry for any trouble caused.
I can see there an was area outage but this was cleared up now, how was the connection been since the start of this month?
