Forum Discussion

EmilyPatel's avatar
EmilyPatel
Joining in
11 months ago

Not Received my Broadband Equipment

  • I’ve had emails confirming my pre contract and a date when my equipment will be delivered but I’ve not received it. When asked to phone the number given in a follow up email, I was asked for an account number which I don’t have. Any advice on who to contact regarding getting my broadband equipment? Thank you 
  • jbrennand's avatar
    jbrennand
    Very Insightful Person

    Try the Pre-installation and delivery team on 0800 052 1734 and see what they have to say

  • VM-Jon's avatar
    VM-Jon
    Problem sorter

    Hi EmilyPatel 

    Thank you for reaching out to us here, welcome to the community.

    I am sorry to hear that you haven’t received your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

    Thank you

    Jon