NO WIFI COVERAGE UPSTAIRS IN MY HOUSE!!

Time to stop using VM Pods or any other brand of Wi-Fi Repeaters
and focus on investing in a suitable a Wi-Fi network for your property.

VM has a (pretty feable but industry standard) wifi guarantee. Its Ts and Cs are here https://www.virginmedia.com/the-edit/online-safety/wifi-guarantee

Experienced forum bods stick their hubs in modem mode and use their own better routers/networking kit. 

You were missold your speed upgrade if you were told it would improve your wifi upstairs. Raise a formal written complaint about it via your online account. You can also demand the call recording via the dsar route https://www.virginmedia.com/help/dsar-faq

Anyone who is told by a VM agent that increasing their broadband speed will improve wi-fi coverage should immediately start the process to escalate a case to the ombudsman for mis-selling.

If you are on the 1 Gbps service or on Volt, I believe you become eligible for VM's pods (assuming your reference to 'boosters' is something different).

If you are not eligible for pods, you have to accept the fact that VM's default wi-fi from the hub may not be suitable for your home.

Your options from there would be to get your own superior networking equipment (which may be a better router or a mesh system or additional wireless access points). Unfortunately this option is at a cost to you for initial purchase.

Hi Duffster2, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having issues with your WiFi Connection. There are so many things that can influence a WiFi connection some of which include but are not limited to, a fish tank being in the same room, walls being built with concrete instead of brick, it could even be that your next door neighbours router is interfering with yours. Due to this, we are only able to offer limited help. Please have a look here.

The Hub's location could also be causing the coverage problem so we do need to check the positioning of it. Can you please ensure the following: 

• > Out in the open
• > Next to the TV not behind it
• > Away from large bodies of water (e.g. fish tanks)
• > Away from baby monitors and cordless phones
• > Away from microwaves

Think of the Hub as a radio, and WiFi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices etc.), the quieter the radio & the poorer the WiFi. 

If that doesn't help, you can download our Connect App which will allow you to scan areas of your home and will offer help. If a VM WiFi Pod will help, the app will give you the option of adding this. You can view more information on that here and here.

If after going through the self-checks, you still need some help, feel free to pop back to us here so we can help further. 

Many thanks, 

You cannot "boost" the WiFi signal, it’s totally a no no. What you can do is increase the range of the WiFi signal, but at the cost of some loss. There are various options, but the simplest to try is to install a Ethernet cabled WiFi access point back to the VM hub and you could always use two or more and turn off the hub’s WiFi signal. Another option is a Mesh System perhaps with the VM hub in modem mode, but again the mesh system slave units are far better if Ethernet cabled. Last option is your own retail router with WiFi, but this will probably not cover all your home with additional Wireless Access Points. I use a business grade router, no WiFi, with four Wireless Access Points.

You have to smile, folks have several UHD TVs, his & her latest iPhones, more CCTV cameras than the City of London Police, extreme laptops / PCs and gold plated iPads & PS5s etc ... but suggest invest a few hundred quid in what is needed to make it work really well throughout the home and the screams of horror sound like they are from the Spanish Inquisition :o) 

I'm a 2 person household, no UHD TVs, latest iPhones, tech, CCTV, etc. There really is no reason to have no WiFi outside the room where the hub is positioned - which is not near water, blocked by equipment, etc. I submitted a compaint - again - and have not received as much as an acknowledgement. I've requested call recording transcripts to support the fact a customer service manager advised an increased speed would resolve the issue. All the while there's little to know service and an increased bill each month! I'm not a tech person and any solutions that are offered, can I ask that they're explained in really basic terms please? I haven't a clue how to resolve this and at a complete loss what to do. Thanks! 

A lot of issues are caused by the construction of the home, especially if you have insulation that contains foil between floors.

Third party routers will probably have better antenna arrays but are all limited as to power output by law, so if the signal is being attenuated a new router will not solve the issue.

For the OP, run an ethernet cable from the router and set up a wireless access point upstairs.

Unfortunately VM’s prime business is selling you a broadband connection. They supply hubs with WiFi almost as an add on, they are just basic units that do satisfy some customers. Their add on pods, if positioned correctly, do give reasonable WiFi for some users, but certainly not all. I have never used their hubs in router mode, always in modem mode with my own equipment. I use a business class router, no WiFi, and use Wireless Access Point. I get excellent WiFi everywhere even at the end of my long garden. I do happen to have a connection to a second ISP and they supply no router at all, it’s up to you to get your own.

Speed test from my two connections;

Sep 21 04:28:29 udmpro udmpro linkcheck[863]: linkcheck.run_speedtest(): Completed: Downlink 1153.000 Mbps, Uplink 104.000 Mbps
Sep 21 04:29:22 udmpro udmpro linkcheck[863]: linkcheck.run_speedtest(): Completed: Downlink 947.000 Mbps, Uplink 936.000 Mbps