Forum Discussion

Wasley_26's avatar
Wasley_26
Joining in
2 years ago

No response to spotter request for a new home

Hi,

Last ditch attempt before I revert to OpenReach.

I submitted a request in late December, for a spotter to visit my new home to see if Virgin Media fibre could be installed. All my surrounding neighbours have VM Fibre, including properties less than 20 meters away.

I was told to wait 7 days, but i've had no response. I followed up and was told to wait a further 7 days, I had no response. I was then told the entire area wasn't serviced by Virgin - it is. I've confirmed this with the neighbours and I can see VM routers from my house. I was told to wait a further 7 days, no response.

I see this is a common issue amongst VM customers. I've used these forums before with success - so figured it might be worth posing the question before I ditch VM entirely.

Any advice gratefully appreciated.

Thanks,

Jim

  • Steven_L's avatar
    Steven_L
    Forum Team
    2 years ago

    Hey Wasley_26,

    Welcome back to the community and thanks for taking the time to post.

    I'm sorry to hear of the issues that you're having trying to get a spotter out to look into getting you connected, have you had any success since you last posted on Tuesday, if not we can provide further assistance from here to see if we can more information for you or get this booked in for you.

    Kind Regards,

    Steven_L

  • Wasley_26's avatar
    Wasley_26
    Joining in
    2 years ago

    Hi Steven,

    Still no luck. I've tried chasing but i'm still getting conflicting answers. Any help you can provide would be appreciated.

    • Arissa_H's avatar
      Arissa_H
      Forum Team
      2 years ago

      Thank you for getting back to us Wasley_26.

      Have our team emailed you regarding any updates at all since you last spoke to us? 

      • Wasley_26's avatar
        Wasley_26
        Joining in
        8 months ago

        Hi Arissa

        Id love to report progress has been made on this - but i've heard nothing.

        I've reached out to the VM twitter team on a couple occasions each month to ask if any progress has been made - nothing. All I get in response is "we're waiting for the field area manager"? It's been over 6 months now.

        Any assistance you could provide would be gratefully appreciated, given OpenReach have pushed back their FTTP install date in my area to 2026.