Forum Discussion

Durand1981's avatar
Durand1981
Tuning in
7 months ago

No Ranging Response received - T3 time-out

I see that their are many Ranging issue's of which I see you asked for certain logs, forgive me as I forgot what ones they were and the format you require them in. While my download speed seems to be ok, my upload speeds seems severely throttled.

As you can see that is clearly not right (for the upload) speed, I did however check the wires in and outside of the house chasing it back until I could go no further. I tested and tightened any threads (checked they were not loose) but all seemed fine from what I could see. 

Can anyone help me please ???

  • Steven_L's avatar
    Steven_L
    Forum Team
    7 months ago

    Hello Durand1981,

    Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your connection at the moment. How are things looking right now, have you seen any improvement. The image that you have shared has not been accepted as it may show personal information. I have looked into your connection from here and can see that there are issues with your downstream power levels being too high and that will need an engineer visit to resolve the problem.  I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
    Kind Regards,
    Steven_L

  • Durand1981's avatar
    Durand1981
    Tuning in
    7 months ago

    Replied to the DM also very sorry for late reply, I tend not to keep these browsers open (I know replies can take some time).