Forum Discussion

OwenW's avatar
OwenW
Joining in
2 years ago

No Ranging Response received - T3 time-out;

Hello, 

 

I keep getting intermittent Internet over ethernet and WiFi, when I check my network status it keeps saying No Ranging Response received - T3 time-out; and then follows on with some MAC address. I have been getting this issue intermittently everyday, is there anything I can do to fix this? 

 

Thanks!

  • lotharmat's avatar
    lotharmat
    Community elder
    Can you post your Hub status and logs?
    Someone should be spot if there is a problem
    Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
    Don't log in!
    Click on 'router status'
    Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. The forum software will remove the MAC addresses for you (If you get an error - just click the 'post' button again).

    Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)
    Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!
    • OwenW's avatar
      OwenW
      Joining in

      Cable Modem StatusItem Status Comments

      Acquired Downstream Channel (Hz)
      139000000
      Locked
      Ranged Upstream Channel (Hz)
      23599954
      Locked
      Provisioning State
      Online

       

       

    • OwenW's avatar
      OwenW
      Joining in

      Downstream bonded channels

      Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

      1139000000638256 qam1
      2147000000640256 qam2
      31550000006.440256 qam3
      41630000006.440256 qam4
      51710000006.640256 qam5
      61790000006.840256 qam6
      7187000000740256 qam7
      8195000000740256 qam8
      92030000007.140256 qam9
      102110000007.140256 qam10
      112190000007.340256 qam11
      122270000007.440256 qam12
      132350000007.440256 qam13
      142430000007.440256 qam14
      152510000007.540256 qam15
      162590000007.140256 qam16
      172670000007.840256 qam17
      182750000007.540256 qam18
      19283000000840256 qam19
      202910000007.940256 qam20
      212990000008.140256 qam21
      223070000008.440256 qam22
      23315000000840256 qam23
      243230000008.340256 qam24



      Downstream bonded channels

      Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

      1Locked38.9696218025
      2Locked40.38555814602
      3Locked40.3151656376
      4Locked40.320525102
      5Locked40.922485773
      6Locked40.318855159
      7Locked40.318585879
      8Locked40.317815024
      9Locked40.318186325
      10Locked40.316135429
      11Locked40.317877420
      12Locked40.315945037
      13Locked40.316907224
      14Locked40.316096100
      15Locked40.317157961
      16Locked40.916566916
      17Locked40.915277596
      18Locked40.315685851
      19Locked40.915238328
      20Locked40.314946008
      21Locked40.315709700
      22Locked40.314265790
      23Locked40.316978372
      24Locked40.914565492
    • OwenW's avatar
      OwenW
      Joining in

      Upstream bonded channels

      Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
      12359995439.8512064 qam5
      24960000040.5512064 qam1
      33010000040.3512064 qam4
      43660000040512064 qam3
      54310000040.3512064 qam2



      Upstream bonded channels

      Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
      1ATDMA00410
      2ATDMA0000
      3ATDMA00320
      4ATDMA00160
      5ATDMA0050