every time i see this in network log, at that time, my internet drops out 5 weeks a go i got a replacement hub 3i put a fan next to it so it doesn't over heat 4 weeks 3 days until i leave virgin media, the hub 3 must be the worst hub there is this is on a wired connection, not wi-fi

Which is why the network issue needs fixing.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/c5d21dd6bade3340fc93fe675fe312fc5cb4a4cd

A new HUB isn't going to fix network issues.

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID1 139000000 -0.5 38 256 qam 12 147000000 -0.7 38 256 qam 23 155000000 -0.7 38 256 qam 34 163000000 -0.2 38 256 qam 45 171000000 0.2 38 256 qam 56 179000000 0.4 38 256 qam 67 187000000 0.2 38 256 qam 78 195000000 0 38 256 qam 89 203000000 -0.2 38 256 qam 910 211000000 -0.4 38 256 qam 1011 219000000 -0.2 38 256 qam 1112 227000000 0 38 256 qam 1213 235000000 0.2 38 256 qam 1314 243000000 1 38 256 qam 1415 251000000 1.7 38 256 qam 1516 259000000 2.2 38 256 qam 1617 267000000 2.2 38 256 qam 1718 275000000 2.2 38 256 qam 1819 283000000 2.2 38 256 qam 1920 291000000 2 38 256 qam 2021 299000000 2 38 256 qam 2122 307000000 1.7 38 256 qam 2223 315000000 1.7 38 256 qam 2324 323000000 1.7 38 256 qam 24

No Ranging Response received - T3 time-out | Virgin Media Community

bhaskarsamani
Superfast
6 months ago
https://www.thinkbroadband.com/broadband/monitoring/quality/share/c5d21dd6bade3340fc93fe675fe312fc5cb4a4cd
bhaskarsamani
Superfast
6 months ago
The hub 3 has crashed again
carl_pearce
Community elder
6 months ago
A new HUB isn't going to fix network issues.
- bhaskarsamani
  Superfast
  6 months ago
  Virgin media service status page let me book a engineer appointment, it's not untill Tuesday
bhaskarsamani
Superfast
6 months ago
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 139000000 -0.5 38 256 qam 1
2 147000000 -0.7 38 256 qam 2
3 155000000 -0.7 38 256 qam 3
4 163000000 -0.2 38 256 qam 4
5 171000000 0.2 38 256 qam 5
6 179000000 0.4 38 256 qam 6
7 187000000 0.2 38 256 qam 7
8 195000000 0 38 256 qam 8
9 203000000 -0.2 38 256 qam 9
10 211000000 -0.4 38 256 qam 10
11 219000000 -0.2 38 256 qam 11
12 227000000 0 38 256 qam 12
13 235000000 0.2 38 256 qam 13
14 243000000 1 38 256 qam 14
15 251000000 1.7 38 256 qam 15
16 259000000 2.2 38 256 qam 16
17 267000000 2.2 38 256 qam 17
18 275000000 2.2 38 256 qam 18
19 283000000 2.2 38 256 qam 19
20 291000000 2 38 256 qam 20
21 299000000 2 38 256 qam 21
22 307000000 1.7 38 256 qam 22
23 315000000 1.7 38 256 qam 23
24 323000000 1.7 38 256 qam 24
bhaskarsamani
Superfast
6 months ago
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 49600000 43.8 5120 64 qam 1
2 36600000 42.5 5120 64 qam 3
3 30100000 44.3 5120 64 qam 4
4 23600000 42 5120 16 qam 5
5 43100000 43 5120 64 qam 2

bhaskarsamani

Superfast

6 months ago

Downstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	139000000	-0.5	38	256 qam	1
2	147000000	-0.7	38	256 qam	2
3	155000000	-0.5	38	256 qam	3
4	163000000	-0.2	38	256 qam	4
5	171000000	0.2	38	256 qam	5
6	179000000	0.5	38	256 qam	6
7	187000000	0.2	38	256 qam	7
8	195000000	0	38	256 qam	8
9	203000000	-0.2	38	256 qam	9
10	211000000	-0.2	38	256 qam	10
11	219000000	0	38	256 qam	11
12	227000000	0	38	256 qam	12
13	235000000	0.4	38	256 qam	13
14	243000000	1	38	256 qam	14
15	251000000	1.9	38	256 qam	15
16	259000000	2.4	38	256 qam	16
17	267000000	2.4	38	256 qam	17
18	275000000	2.4	38	256 qam	18
19	283000000	2.2	38	256 qam	19
20	291000000	2	38	256 qam	20
21	299000000	2.2	38	256 qam	21
22	307000000	1.9	38	256 qam	22
23	315000000	1.7	38	256 qam	23
24	323000000	1.9	38	256 qam	24

bhaskarsamani

Superfast

6 months ago

downstream power levels are changing a lot

Downstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	139000000	10.1	38	256 qam	1
2	147000000	9.8	38	256 qam	2
3	155000000	9.5	38	256 qam	3
4	163000000	9	38	256 qam	4
5	171000000	9	38	256 qam	5
6	179000000	8.5	38	256 qam	6
7	187000000	8.4	38	256 qam	7
8	195000000	7.9	38	256 qam	8
9	203000000	7.3	38	256 qam	9
10	211000000	7	38	256 qam	10
11	219000000	6.6	38	256 qam	11
12	227000000	6.4	38	256 qam	12
13	235000000	6	38	256 qam	13
14	243000000	6.5	38	256 qam	14
15	251000000	6.6	38	256 qam	15
16	259000000	7	38	256 qam	16
17	267000000	6.6	38	256 qam	17
18	275000000	6.6	38	256 qam	18
19	283000000	6.6	38	256 qam	19
20	291000000	6.6	38	256 qam	20
21	299000000	6.6	38	256 qam	21
22	307000000	6.6	38	256 qam	22
23	315000000	6.5	38	256 qam	23
24	323000000	6.5	38	256 qam	24

bhaskarsamani
Superfast
6 months ago
This connection is no good for games like runescape
If it just randomly dis connects
- carl_pearce
  Community elder
  6 months ago
  Which is why the network issue needs fixing.
  - bhaskarsamani
    Superfast
    6 months ago
    I'm hoping they fix it when the engineer comes on Tuesday

bhaskarsamani

Superfast

6 months ago

new bqm

https://www.thinkbroadband.com/broadband/monitoring/quality/share/f7a7b8ba8e3f37661833efe4eac1fc1907094b5e

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