No modem mode after overnight VM maintenance outage.
Odd one this.
Last night my broadband went off. VM reported planned network improvements and said it would be finished by 6 AM. When I got up this morning, no broadband. My hub 5 was showing solid white for router mode (but I use modem mode) and my eero mesh WiFi system was not working so no WiFi. I power reset the hub 5 and it came back, still in router mode, but this time the eero system was back up.
Next step was to connect to the hub and change to modem mode, I tried it a few times but the command wouldn't work, so I phoned VM tech support who offered to put the hub into modem mode for me. The hub immediately rebooted into modem mode and everything is now back to normal.
I rely on my broadband to access my security system and one thing that still worries me is, had I been away and unable to initially power reset the hub, would VM have been able to do it remotely or would I have had to return from holiday to do it manually?