No Internet

See this...

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 Have you checked first for any “known network faults in your location - Look in 2 places 
1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)

2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

The "compensation "timer" can also be started on this number if appropriate.
Faults  may not be listed on the Area Status web page.  Areas are not Geographic” they are "legacy billing" areas) and as such that usually only covers faults affecting 1000’s of customers across the country.   So 0800 may give you more info, on local issues - but even that wont cover problems affecting just a few customers - or just you.  If nothing shows on those, try calling it in as a fault  - free on 150 (VM line)  or 0345 454 1111 others (national rate).  See what they say when they test your connection.  If they say it’s a known fault, get a fault reference number.

Or, a VM person should pick this thread up and be able to help but it can take a few days.
https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automatic-compensation-need-know
https://www.virginmedia.com/help/automatic-compensation
https://store.virginmedia.com/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/automatic-compensation.html

Hi Jabeen1, thank you for your post.

We're sorry to hear about the issue you've been having and the impact it's had on you and your family 😔

How have things been since you posted? If still no further forward, have you tried following the excellent advice provided by jbrennand?

Please pop back to us at your earliest convenience.

Regards,
Daniel