No Internet
I have no Internet connection in my house since yesterday morning. It says connected without Internet. Have tried everything suggested and still no luck. Help please
Forum Discussion
5 Replies
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.
I have been in touch but to no avail. Thank you will keep trying
- Molly_T
Forum Team
Hi greth86 👋 welcome to the community forum! Thanks for posting.
Sorry to hear about these issues with your service - hopefully you are no longer having issues! If you are ever experiencing problems, you can check for issues or outages in your local area via 👉 https://virg.in/service or by calling 📞 0800 561 0061. It doesn't look like there's currently any local issues affecting you, but I will send you a PM to confirm a few account details and offer further support if needed! You can find this in your Inbox ✉ in the top right corner of the page.
We can then return to this public thread with another update when possible. Thanks for your patience in the meantime! 🌞
See if its a known fault - Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.
"It says connected without Internet. "
It be being the VM Hub ? Or It being your laptop / mobile ?
If it is the latter this can be what you see when the Connect app
has been used to Pause Wi-Fi access.
