No Internet since Saturday

All you can do is make sure you get compensation when it finally comes back. VM doesn't make any guarantees for service continuation, so if you need broadband without a break you will have to arrange a backup service. 

Hi Sallieann, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with your internet connection. Whilst we can't offer a 100% fault free service, we do promise to fix faults as quickly as possible. 

We've been unable to locate you on our systems using your forum credentials so are unable to give you the fault details, however you can keep up to date with this here. 

We do have an automatic compensation scheme in place. When there is a total loss of service for your broadband or phone line for over 48 hours, the account is automatically assessed for compensation, once the fault is closed as resolved. If eligible, the credit is added and will show on the next bill due to be generated. You can view more on the scheme, including eligibility here.

Many thanks,