No internet since 5AM
This morning, I was up early (5am), switched on router, but no internet. I rang 150, a pointless exercise at that time in the morning. Attempting to report a fault on 150 was a long drawn out and pointless exercise (including being told to hang tight!!) and culminated in a robotic voice telling me a link would be sent to my mobile which would explain everything, and then the line went dead.
Do Virgin just take it for granted that everybody possesses a smart phone, particularly people of a certain age? I don't and sending me a link was futile, and it's happened so often.
I then tried to find an extension where I could complain, but as always, end up on the "wanting to leave" extension (no complaints extension). However, I was then told they were closed, and they would speak soon, but no mention of when they would be open.
When things are working OK, VM are fine, but when they're not, I find them pathetic in so many ways.
The only encouraging thing about interacting with VM this morning was when I was able to speak to a real live human being. The lady sounded Asian, and in the past, I've had some chats with VM employees who while being very polite, almost obsequious, made mutual communication very difficult and frustrating. The lady today though was great and articulate and very helpful.
That was some compensation for the otherwise dreadful customer service I received today.
