No internet in Hastings 3rd day. Virgin are the worst!

After getting a text to say there was an outage in Hastings on Thursday lunchtime, my broadband has been off since. Each time I call it’s up to an hour. Some staff say there’s an outage some say there’s no outage and some say it’s been fixed. They booked an engineer after me asking on the Friday. I got a text to say he was coming this morning between 8-12pm. They didn’t show. I called. Due to ‘a technical problem’ the appointment wasn’t booked properly so now I’m waiting until Monday afternoon/evening with no service. No internet. So I have lost work, no tv. Nothing. The app says my devices are working. They aren’t. The number to call has constantly said there are no local issues. They couldn’t care less about customers. Not one iota of real help. 5 days with no service and who knows if they will even turn up on Monday?