No internet for 3 days
My internet has been down for 3 days engineer has been he said installing new cables on another street should be done soon i need internet so what are my options for ending my contract
Forum Discussion
Firstly - is it just you - or a wider issue ?
Check in 2 places...
1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)
2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.
The "compensation "timer" can also be started on this number if appropriate. See these re that.https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automatic-compensation-need-know
https://www.virginmedia.com/help/automatic-compensation
https://store.virginmedia.com/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/automatic-compensation.htmlIf nothing is showing there report back here
My internet been down 5 days no comms off anyone im just going round in circles they lied to me 4 times that it will be fixed still not done i dont know what to do
What is being reported on the 0800 number?
When did they say it would be fixed?
AFAIK, you don't have any direct right to cancel your VM agreement just because you have a service outage.
If you have a 'total loss of service' (broadband or phone) you should be eligible for compensation
https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
but you need to notify VM of your TLS by phoning in.
Keep detailed records of all events/times/comm's from VM to ensure you get the correct amount.
