No Internet connection
New customer, had my broadband installed on the 11th of November. The engineer said should be up and running withn an hour. 13days later I still have no Internet connection. I have spoke to virgin ...
Forum Discussion
Other than stating the time since you had the service installed, you haven't provided any usable information for this forum to help troubleshoot what may be a localised issue with your kit.
For example, you say there's no internet connection, but how have you confirmed as such?
- Is there any lights on the hub which indicate a problem?
- Can you connect to the hub using 192.168.0.1 ?
- What devices are you using to confirm? Mobile, laptop, desktop, game console, tablet?
- Tested using wifi connection or wired connection?
- Screenshots of the hubs info screen and or device error screenshots?
Using hub 5
Solid white light(apparently working fine)
All my devices: tv mobile phone, games console can connect to the hub no problem.
Other than my home cctv I haven't connected any other wired connection.(again no connection to the Internet)