Next Door Cable damaged during replacement of cable to our property

Hi All,

I have very long & ongoing issue with VM - that  can be found here.

Nightmare continues - lost for words.

Basically few weeks ago I received message from VM asking to restart the hub as their monitoring system discovered something wrong - I restarted the modem and then within few days I get the message saying that I need new cable installed - 3 cancelled visits later; I finally had new cable installed on 11th of November. 

During the install of a new cable to our property, next door neighbor gets outside and speaks to Avon Cable contractors that she got cat out; I am thinking that's weird (their contractor made me aware that they might have to cut my old cable and that I will lose connection for few minutes so I was ok with that) while next door reports lack of service; I am still ok and have no interruptions. Contractor proceeds with cable installation and within few minutes they are ready to leave and As they were driving away; I briefly lost connection for circa 10 mins but everything was back to normal. I checked usual stats in the hub and noticed that signal on DS dropped down to around 0 (or few decimals within 0 ) - not sure of this is fine or not..... I also performed usual speed test but that was quite low - in the range of 100M or 700M near the Hub  - My package is 1G - but I though give it another day and check then .

Today I noticed VM02 van in front of our house messing about in the junction box in the pavement in front of our house so I got out saying that my cable was replaced on Monday in case if he was doubled booked - turns out he was there to fix next doors supply as they got cut out yesterday. Hmm..... strange as that junction is on the opposite boundary to our next door so I would assume that only our cable runs in there straight through front garden into box on the wall to our house but as it stands there is another cable there - but no one knows its run/ path to next door. According to VM02 engineer - that cut cable that remains in our box on the pavement was still live (signal detected) Anyways.... fast forward few minutes; he had to install temp cable running through our front driveway/ lawn; partially hidden under the law but only circa 70% then along the wall, above porch roof to next door as he was short of cable and that was the only (apparently) way he could have done it  so entire cable length is pretty lose.  He left exposed cable on sticking out of junction box which in my view creates trip hazard, also leaving exposed cable on the driveway where my son parks his car so no doubt that cable will get damaged pretty quickly.

I called VM today asking where this will rectified but I got usual; lack of availability and that VM operator will call me back - needles to say nobody called me back. 

What is the recommended approach here - has anyone got any recommendations of how can we get this sorted please? Very awkward situation that just leads to unnecessarily problems! 

Any help will be greatly appreciated.

Thanks