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jimred's avatar
jimred
On our wavelength
2 years ago
Solved

New hub now blink doesn’t work

i need some help please, i renewed my contract and i received a new hub which i fitted today, all seem to be working but my blink system wont connect despite putting in the correct password, it was working fine with the old router.

my laptop ipad and alexa are all working fine, spoke to Blink its a router problem but Virgin are so unhelpful all i want to do is go back to my router but apparently they cant do that!

i have been cut off twice and been on the phone over a hour…..please help also i am not very technical-understatement!

why is nothing straightforward with them they must know people contact blink to the hubs, its always scary upgrading!

thanks

james

 

  • jbrennand's avatar
    jbrennand
    2 years ago

    What Hub did you have and what Hub do you have now?

    I am guessing the Blink system only connects on the 2.4 GHz frequency wifi band and not the 5 GHz one - do you know if that's correct?  If so the single SSID for the new Hub (combines both frequencies )  may be "confusing" the Blink.

    One thing to try first is to log into the Hub settings and click the box to "disable" the 5GHz wifi - save and restart and see if the Blink can then connect to the remaining 2.4 GHz band .  If it does - go back in an re-enable the 5GHz band to allow faster connections on the other equipment.

    If not report back

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  • Nickimacleod's avatar
    Nickimacleod
    Joining in
    2 years ago

    Hi

    Anyone else still having MAJOR issues with this? 😞

    I've tried everything listed here and literally spent 2 days at my wits end but still can't get it working.
    Having the same issue where Blink app can't register the module following a change of Virgin Hub 3.
    It's going through the process okay but then failing at the password stage for the Broadband password.

    I've tried the following - 
    - Disabled 5G in settings and restarted Hub.
    - Tried it with mobile data turned off.
    - Even tried disabling the broadband password.  The app saw that it was an open connection and went on to try and connect but still came back with the same error saying that the password was incorrect even although it was an open Broadband connection.
    - Tried uninstalling and reinstalling the app.
    - Tried setting it up as a new household rather than existing household.

    No matter what I try I keep getting hit by the error saying the Broadband password is incorrect.  Completely at my wits end and unsure what to do next. Not too familiar with all the settings in the router settings page so don't want to play around with it too much but literally pulling my hair out.

    Any help would be amazing 

    Thank you 🙂

    • Nickimacleod's avatar
      Nickimacleod
      Joining in
      2 years ago

      Oh, forgot to say ... also factory reset the actual sync module a good few times.

      • Leesenior83's avatar
        Leesenior83
        Tuning in
        2 years ago

        nothing new to suggest but just so you know exactly what worked for me. I moved away from the hub (i was within about 3m  for most efforts, it worked when i was other side of the house), I had 5hz element of the hub swithced off and I did the sync module update thing of holding in the reset button while plugging in. I had deleted everything from the blink app so was setting up from scratch. That worked for me but i feel your frustration.

        I have seen one comment of simply changing the wifi password worked for them, so worth giving that a go. I did try it, i even set up the 2.4hz as its own wifi or SSID or whatever its refered to as, but neither worked for me.

        Good Luck

  • paul_c_lboro's avatar
    paul_c_lboro
    Joining in
    2 years ago

    I had the same problem - could not connect my Blink 1 sync module to my new VM router. I solved it by **temporarily** disabling 5 GHz WiFi on the router, connecting the sync module, then later re-enabling 5 GHz. The sync module was able to reconnect after a power cycle without a problem.