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zutanoz's avatar
zutanoz
Joining in
11 months ago

New Hub 5 disconnecting and slow speed

Had previously a hub 3 and was getting 360mbps download and have upgraded to 1gb speed an new hub 5.  It arrived today and spent several hours with a green flashing light and restarting.

Now it's solid white and I'm only getting 1mbps download and circa 55 upload and seems do disconnect with no connection to virgin every few mins or so.  Customer services haven't been very helpful so far.

 

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  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    11 months ago

    Hi zutanoz 

    Welcome back to the community forums

    Sorry to hear you're having issues with your broadband service after your upgrade. 

    I can see on the systems at our side that you've since been in touch and have an appointment arranged to have this investigated further for you. 

    Keep us posted should you've any further issues after the appointment and we'll support further should you need.