My dad upgraded his internet and was given a new hub 5, we swapped them over yesterday but the box was showing a red light.
So after spending over an hour talking to someone it seems like it was never swapped over and now we have a flashing white light.
Has anyone had this issue before ? Also the earliest they can get an engineer out to see him is on the 5th September.
[Mod - title edited for clarity]
Sounds as if the new hub hasnt been activated onto his account. If it is only that, then it shouldn't need a tech visit. Do this...
Get him to call the equipment activation number on - 0800 953 9500 (follow options) and check with them. He will need to hand, the Hub Model number, serial numbers/MAC addresses off the barcode stickers of all pieces of kit (photo the stickers) and also his account number
Could also try a full 60 second pinhole reset to see if it kicks it into life.
Thanks for the reply they say it’s an issue with the hub so are sending out a new one which will hopefully work.
of course they do on the grounds they are clueless - but offering that gets rid of you and they can close the issue as solved - in the meantime try the suggestion above - you never know it might just work!!!!!
