Hi all,
I switched home broadband from Vodafone to Virgin at the weekend.
The router's working fine in the house.
HOWEVER - I have an armoured cable running from my house to a TP-Link access point in a garden room. Under Vodafone, it was working fine, and I had full connectivity. But under Virgin I get a 'connected, but no internet' message.
Does anyone have any idea what I need to do to get it connected...?
Thanks!
VM hub is the problem VM don't understand
Put hub in modem mode get your own router with 1Gb ports then it will work
I presume the cable is an ethernet cable.
Does the access point show in the list of connected devices when you log into the HUB3 interface at 192.168.0.1 ?
Be aware that VM uses a different address range to some other ISPs so if the AP has a fixed IP address in the wrong range it will need changing.
Hi,
Yes, the cable is an ethernet cable.
The AP doesn't show up in the list of connected devices when I log into 192.168.0.1.
And for what it's worth. even when I plug the ethernet cable directly into the smart TV in the garden room (completely bypassing the AP), there's no connection.
I've run TP's set-up program many times, but I'm not convinced it's doing anything.
You mention the address range... how would I change that?
Thanks!
A VM Hub in Router mode uses the IP range 192.168.0.xxx
192.168.0.1 is the Hub menu & Gateway IP
For Vodafone was the TP-Link Access Point configured for some other IP range perhaps 192.168.1.xxx
or for a Vodafone Gateway or DNS IPs that are now not available.
Your tp.link access point is notmon the ethernet network. I suspect you need to reset it and run the set up again on it.
Without being able to give you the precise settings menu details, this is what you have to do:
1/
Connect the TP-Link AP to a stand-alone device via WiFi.
2/
Go into the TP-Link settings menu and check that it's set into AP Mode.
3/
Turn off DHCP which will make it a slave of the VM Hub when turned on.
4/
Connect the TP-Link to your Hub.
5/
Reboot the TP-Link if it doesn't work immediately.
If I've missed out a step, someone will put me right.
Keep us posted.
"And for what it's worth. even when I plug the Ethernet cable directly into the smart TV in the garden room (completely bypassing the AP), there's no connection."
That is a very handy test and it should work - assuming the TV is configured to use its network port.
Sounds like either the cable or the plugs are faulty.
All sorted! Thanks guys, really appreciate your help.
Help for the next fellow comes from sharing the solution ... regardless of how basic it may be.
