Forum Discussion
- Client62Alessandro Volta
Check for known faults in your street
Call 0800 561 0061 – this is an automated number.
https://www.virginmedia.com/help/check/status/identification/identify
VM Customer Services are on 150 or 0345 454 1111 from a non-VM phone. - Beth_GForum Team
Hi msthoma
Thanks for your post, welcome to the Community Forums.
I'm sorry to hear that your Hub seems to be stuck during an update. I'll be happy to help.
I've dropped you a PM.
Thanks
- eddieward10Joining in
Hi
i have the same problem as above. got sent a new hub 3 to replace my 6 year old old hub 3. that is becoming temperamental. new hub 3 just stuck on the 'update in progress' message with no connection to the internet. have reset and reconnected many times as well as leaving connected for 12 hours. ended up going back to my old hub 3.
can someone from VM please help me
thanks
- Ashleigh_CForum Team
Hi there eddieward10
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you are also facing this issue with your service. Let me pop you a private message across and we will take a look,
I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
- Client62Alessandro Volta
So the original Hub 3 is the one that is active on your account.
It looks like the new Hub 3 has not been activated.
The VM Hub Activation number is : 0800 953 9500 give them a call and explain the situation,
they are likely to ask for details of your VM account number + info from the stickers on the bottom of the Hubs.
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