Forum Discussion

msthoma's avatar
msthoma
Settling in
8 months ago

New hub 3 stuck in ‘Update in Progress’

Hi, 

I have the same iissue.I cannot contact a human on the phone and do not know how to fix this. 

 

Many thanks

  • Beth_G's avatar
    Beth_G
    Forum Team
    8 months ago

    Hi msthoma

    Thanks for your post, welcome to the Community Forums.

    I'm sorry to hear that your Hub seems to be stuck during an update. I'll be happy to help.

    I've dropped you a PM.

    Thanks

  • eddieward10's avatar
    eddieward10
    Joining in
    7 months ago

    Hi

    i have the same problem as above. got sent a new hub 3 to replace my 6  year old old hub 3. that is becoming temperamental. new hub 3 just stuck on the 'update in progress' message with no connection to the internet. have reset and reconnected many times as well as leaving connected for 12 hours. ended up going back to my old hub 3. 

    can someone from VM  please help me

    thanks

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team
      7 months ago

      Hi there eddieward10 

      Thank you so much for your post and welcome to the community forums, it's great to have you here. 

      I am so sorry that you are also facing this issue with your service. Let me pop you a private message across and we will take a look, 

      I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
       

  • Client62's avatar
    Client62
    Alessandro Volta
    7 months ago

    So the original Hub 3 is the one that is active on your account.

    It looks like the new Hub 3 has not been activated.

    The VM Hub Activation number is : 0800 953 9500 give them a call and explain the situation,
    they are likely to ask for details of your VM account number + info from the stickers on the bottom of the Hubs.