Forum Discussion

zombie1111's avatar
zombie1111
Joining in
16 hours ago

New Customer, Received Hub 5 Gig1 today but its not working, Hopefully VM staff can see this Post!

Hello

New Customer

Received Hub 5 Gig1 today but its not working, called up to activate it, talked to two different people on the phone to troubleshoot the HUB and its still not working

its been flashing with the blue light for about 9 hours, i can connect on my PC but says connected but no internet, sometimes flashes yellow but not for long

booked an engineer for Tuesday

its just very disappointing and not a very good start, not only has not not worked to begin with, we now have to wait until tuesday for it to be fixed

Can a VM staff member check my connection and make sure its been activated properly?

for some reason i can't check my account details or status on the website or App, things seem to be down on there for some reason

3 Replies

    • zombie1111's avatar
      zombie1111
      Joining in
      3 hours ago

      Already tried that multiple times and spoke to 3 different people , tried reset multiple times and it's been flashing blue and sometimes yellow since 3pm yesterday

      Engineer coming on Tuesday 

      • jbrennand's avatar
        jbrennand
        Very Insightful Person
        3 hours ago

        Worth a quick look first to see if there is a known network issue at your location.

        Call  the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.