Afternoon,
We recently had the Voom Gig 1 package installed with a static IP.
I've followed the guides for putting the hub into Modem only mode but the option for "RG Function" does not appear anywhere in the menus.
I've contacted out account manager multiple times but have no response whatsoever.
[MOD EDIT: Personal details]
Any support you can offer would be greatly appreciated.
Regards,
Jason
"contacted out account manager multiple times" have you got a business account? All residential customers do not have a fixed IP address. Instructions to use modem mode:
How to put a VM hub into modem mode:
1) Access your hub on 192.168.0.1, sign on and put it into modem mode. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. Best done from a wired connection.
2) Turn off the hub and disconnect any Ethernet cables
3) Fully initialise your own router or mesh master unit and make sure the WAN port is set to DHCP (for some routers or mesh this may have to be done in router mode before entering modem mode)
4) Connect your router or mesh master unit to the VM hub with an Ethernet cable, Cat5e or Cat6, any higher specification is a waste of money. On a Hub5 use port 4.
5) Turn on the VM hub.
6) You should now be able to access the internet and the hub will now be on 192.168.100.1
Note1: this only needs doing once for each new router or when VM changes your WAN IP address.
Note2: If you have a Hub4 and your own router is NOT 192.168.0.1 then it’s possible that you can still access the VM hub on 192.168.0.1
Hi,
Yes. We have a business account but I've been really struggling to get in touch with anyone for assistance.
I appreciate the response.
I've managed to log into the router using the following guide - https://www.virginmediabusiness.co.uk/help-and-advice/products-and-services/hitron-router-guide/dynamic-modem-only-mode-user-guide/
However, the option for RG function does not appear in the menu.
Am I missing something?
Many thanks,
Lose the static IP with business then you get RG Function in modem mode you can not get a static IP
You can not have a static IP your WAN IP to your device with full MTU you can get a 5 static IP subnet which you can have your WAN IP's to your device but not full MTU
This appears to discus others with the same issue :
https://www.reddit.com/r/VirginMedia/comments/squqbt/cant_place_hitron_modem_in_modem_mode/
Be sure to click the + ( plus ) symbols to view all of the conversation.
This is also on the same topic :
https://www.aggia.co.uk/virgin-media-business-static-ip-prevents-modem-mode/
