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plynch66's avatar
plynch66
Dialled in
2 years ago

Network Routing Issue

Hi,

I believe there is a routing issue with the Virgin network which is preventing me from accessing my work e-mail. I am trying to connect to 'id.nordcloud.com' but the connection times out. This problem only started today and has been working fine for over a year.

Using traceroute on my PC, I can see that the packets never get beyond 'bagu-core-2b-ae91-650.network.virginmedia.net'

If I connect my work laptop to my mobile data hotspot, the traceroute completes successfully.

I did try the Virgin support WhatsApp chat function but they tried to sell me Wi-Fi pods to 'solve the issue' and then offered to send out a free coaxial cable instead......sigh.....

Is anyone here able to escalate this issue for me ?

Thanks,

Paul

69 Replies

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  • Jakeonamac's avatar
    Jakeonamac
    Joining in
    2 years ago

    Hi I'm in South Warrington too, and stumbled across this forum today after growing increasingly frustrated with certain sites / apps not working whilst connected via VM. Had a thought it may have been AWS related, googled AWS and Virgin and ended up here. I knew it wasn't coincidence - and I'm still having the issue this evening. 

    • uksweet's avatar
      uksweet
      Joining in
      2 years ago

      I've been having the same problem for a month! Still not solved!

      • Ashleigh_C's avatar
        Ashleigh_C
        Icon for Forum Team rankForum Team
        2 years ago

        Hi there Jakeonamac and uksweet 

        We are so sorry to hear that you are also effected by this issue and thank you so much for reaching back out. I'm going to pop you both a private message so we can take a closer look into this. 

        I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
         

         

  • willows2's avatar
    willows2
    Tuning in
    11 months ago

    i am noticing high latency and packet loss, when playing on aws servers in germany