plynch66
10 months agoDialled in
Network Routing Issue
Hi,
I believe there is a routing issue with the Virgin network which is preventing me from accessing my work e-mail. I am trying to connect to 'id.nordcloud.com' but the connection times out. This problem only started today and has been working fine for over a year.
Using traceroute on my PC, I can see that the packets never get beyond 'bagu-core-2b-ae91-650.network.virginmedia.net'
If I connect my work laptop to my mobile data hotspot, the traceroute completes successfully.
I did try the Virgin support WhatsApp chat function but they tried to sell me Wi-Fi pods to 'solve the issue' and then offered to send out a free coaxial cable instead......sigh.....
Is anyone here able to escalate this issue for me ?
Thanks,
Paul