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plynch66's avatar
plynch66
Dialled in
10 months ago

Network Routing Issue

Hi,

I believe there is a routing issue with the Virgin network which is preventing me from accessing my work e-mail. I am trying to connect to 'id.nordcloud.com' but the connection times out. This problem only started today and has been working fine for over a year.

Using traceroute on my PC, I can see that the packets never get beyond 'bagu-core-2b-ae91-650.network.virginmedia.net'

If I connect my work laptop to my mobile data hotspot, the traceroute completes successfully.

I did try the Virgin support WhatsApp chat function but they tried to sell me Wi-Fi pods to 'solve the issue' and then offered to send out a free coaxial cable instead......sigh.....

Is anyone here able to escalate this issue for me ?

Thanks,

Paul