Forum Discussion

StephShearan88's avatar
StephShearan88
Joining in
11 months ago

Network dropping/white light flashing every 30 mins

Since this morning my router drops network and I get white flashing light on the hour and half past the hour. This only lasts a few minutes. 

I have logged in and shows  DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Any ideas?

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team

      Hi there StephShearan88 

      Thank you so much for your post and welcome to the community forums, it's great to have you here. 

      I am so sorry that you have faced this issue with your service. I have taken a look and I can see that there is an outage in your area currently with an estimated fix time of April 9th at 2.05pm. We are so sorry that this has happened but we can assure you our team will do all we can to get this resolved for you and everyone effected.