Forum Discussion

padeath's avatar
padeath
On our wavelength
10 hours ago

Network dropping out

Over the last few days our internet has been disconnecting a few times per day, and today 7 times already.  Each time its for about 30sec-1min, so I did a factory reset of the modem and within mins of it being back online it has already dropped 3 more time.

I've checked my modem stats, and there are over 80million corrected 3.1 errors and 26k uncorrectable errors since I did the factory reset just 40mins ago.

I used to check this every few weeks, and it has always been a massive number, reaching something like 4billion before it would seemingly reset to 0. It took about 4 days to reach that number, but in the last few weeks its getting to that number in around 36 hours.

Never really had any speed or latency issues until the last few weeks.

3.0 Downstream channels

Channel    Frequency (Hz)    Power (dBmV)    SNR (dB)    Modulation    Channel ID
1    138000000    6.8    39    QAM 256    1
2    146000000    6.6    39    QAM 256    2
3    154000000    6.4    38    QAM 256    3
4    162000000    6.3    39    QAM 256    4
5    170000000    6    39    QAM 256    5
6    178000000    5.6    39    QAM 256    6
7    186000000    5.3    38    QAM 256    7
8    194000000    5.3    39    QAM 256    8
9    202000000    5.2    39    QAM 256    9
10    210000000    5.3    39    QAM 256    10
11    218000000    5.1    39    QAM 256    11
12    226000000    4.7    39    QAM 256    12
13    234000000    4.3    38    QAM 256    13
14    242000000    3.9    39    QAM 256    14
15    250000000    3.8    39    QAM 256    15
16    258000000    4    39    QAM 256    16
17    266000000    4.2    39    QAM 256    17
18    274000000    4.2    39    QAM 256    18
19    282000000    4    39    QAM 256    19
20    290000000    4    39    QAM 256    20
21    298000000    3.9    39    QAM 256    21
22    306000000    4.1    39    QAM 256    22
23    314000000    4    38    QAM 256    23
24    322000000    3.8    38    QAM 256    24
25    330000000    3.5    38    QAM 256    25
26    338000000    3.5    38    QAM 256    26
27    346000000    3.6    39    QAM 256    27
28    354000000    3.9    39    QAM 256    28
29    362000000    4.3    39    QAM 256    29
30    506000000    2.1    39    QAM 256    47
31    514000000    2    40    QAM 256    48
3.0 Downstream channels

Channel    Locked Status    RxMER (dB)    Pre RS Errors    Post RS Errors
1    Locked    39    2    0
2    Locked    39    2    0
3    Locked    38    0    0
4    Locked    39    1    0
5    Locked    39    1    0
6    Locked    39    7    0
7    Locked    38    3    0
8    Locked    39    4    0
9    Locked    39    2    0
10    Locked    39    3    0
11    Locked    39    2    0
12    Locked    39    2    0
13    Locked    38    2    0
14    Locked    39    2    0
15    Locked    39    1    0
16    Locked    39    5    0
17    Locked    39    4    0
18    Locked    39    2    0
19    Locked    39    0    0
20    Locked    39    1    0
21    Locked    39    3    0
22    Locked    39    5    0
23    Locked    38    5    0
24    Locked    38    3    0
25    Locked    38    5    0
26    Locked    38    2    0
27    Locked    39    0    0
28    Locked    39    4    0
29    Locked    39    1    0
30    Locked    39    3    0
31    Locked    40    2    0

3.1 Downstream channels

Channel    Channel Width (MHz)    FFT Type    Number of Active Subcarriers    Modulation (Active Profile)    First Active Subcarrier (Hz)
49    190    4K    3736    QAM 4096    148
3.1 Downstream channels

Channel ID    Locked Status    RxMER Data (dB)    PLC Power (dBmV)    Corrected errors (Active Profile)    Uncorrectable errors (Active Profile)
49    Locked    0    0.2    80382690    25960

1 Reply

  • padeath's avatar
    padeath
    On our wavelength

    3.0 Upstream channels

    Channel    Frequency (Hz)    Power (dBmV)    Symbol Rate (ksps)    Modulation    Channel ID
    0    49600000    43.8    5120    QAM 64    5
    1    43100000    43.5    5120    QAM 64    6
    2    36600000    43.3    5120    QAM 64    7
    3    30100000    43.3    5120    QAM 64    8
    4    23600000    43.3    5120    QAM 64    11
    3.0 Upstream channels

    Channel    Channel Type    T1 Timeouts    T2 Timeouts    T3 Timeouts    T4 Timeouts
    0    ATDMA    0    0    0    0
    1    ATDMA    0    0    0    0
    2    ATDMA    0    0    2    0
    3    ATDMA    0    0    0    0
    4    ATDMA    0    0    0    0
    3.1 Upstream channels

    Channel    Channel Width (MHz)    Power (dBmV)    FFT Type    Modulation
    12    10.4    39.2    2K    QAM 256
    3.1 Upstream channels

    Channel    Channel Type    Number of Active Subcarriers    First Active Subcarrier (Hz)    T3 Timeouts    T4 Timeouts
    12    OFDMA    208    74000000    0    0

    Network Log

    Time    Priority    Description
    19-11-2025 20:32:52    notice    CM-STATUS message sent. Event Type Code: 1; Chan ID: 49; DSID: 

    Mod Edit : Personal information removed