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ZoeMarie2203's avatar
ZoeMarie2203
Joining in
1 year ago

Netflix asking for payment method.

Hi,

I am with Virgin Media, Netflix is included in my subscription but when I log in to Netflix it asks for me to add a payment method and won’t let me use it, there’s some stuff I really want to watch on Netflix.

please can someone help me?

thank you 

1 Reply

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  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    1 year ago

    Thanks for reaching out to us ZoeMarie2203, and I'm sorry to hear of the issue with the Netflix services, that are paid for through your Virgin Media account.

    Can you please confirm if the Netflix services have been activated via your self-care account?

    Thanks,

    David_Bn