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LisaJ100's avatar
LisaJ100
Just joined
2 months ago

Need to move router

The router is in an unsuitable location, one of my children's bedrooms, which the previous owner used as his office. Not only is it in the way of her stuff, she keeps her bedroom door closed, which probably contributes to the crap speeds. We need it moved downstairs, so I want to book an engineer's visit.

Do I just need to loiter here on these boards until someone from Virgin gets in contact?

1 Reply

  • Hey LisaJ100, thank you for reaching out and a warm welcome to the community  we are sorry to hear about this router issue.

    There is a one off charge of £25 to move the router, however we will send you a DM now to sort this out if you wanted this.