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- jpeg1Alessandro Volta
If it's a Hub 5 it will be coaxial cable, not fibre. You can't buy the correct one, but VM will send you a replacement if you wait for a staff person to pick this up.
- jpeg1Alessandro Volta
So it's not a Hub 5 as you said, it's a 5x, which is a very different device.
- goslowAlessandro Volta
And another past topic here
https://community.virginmedia.com/t5/Networking-and-WiFi/New-fiber-optic-cable-required/m-p/5501004
- Roger_GoonerAlessandro Volta
If you've damaged the cable VM will send round a tech to replace it and might charge £25.
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