I've been experiencing intermittent loss of broadband signal for a few months now. I've put up with it for long enough. The following BQM graphs are from the last 5 days. But I have a couple of months of graphs showing exactly the same thing. My Network Log shows quite clearly that this is a SYNC Timing Synchronization failure - Loss of SyncRebooting the system doesn't make any difference. I've checked to make sure all my connections are tightened. I'd like an engineer visit to address the ongoing issues asap. Thanks........Downstream bonded channelsChannelFrequency (Hz)Power (dBmV)SNR (dB)ModulationChannel ID13870000001.235256 qam3221390000002.735256 qam131470000002.935256 qam241550000002.935256 qam351630000002.735256 qam461710000002.735256 qam571790000002.435256 qam681870000002.235256 qam79195000000235256 qam8102030000001.735256 qam9112110000001.535256 qam1012219000000135256 qam1113227000000135256 qam12142350000001.235256 qam1315299000000235256 qam2116307000000235256 qam22173150000002.235256 qam2318323000000235256 qam24193390000001.935256 qam26203470000001.535256 qam27213550000001.535256 qam2822363000000235256 qam29233710000001.735256 qam30243790000001.435256 qam31 Downstream bonded channelsChannelLocked StatusRxMER (dB)Pre RS ErrorsPost RS Errors1Locked35.71603413734232Locked35.51556014691983Locked35.51751704785544Locked35.71540094707165Locked35.51607184631356Locked35.51702424719387Locked35.71525564610068Locked35.51708194608899Locked35.516472045872010Locked3517753845162311Locked3520517845067512Locked3520177544864213Locked3521042945422414Locked3521928342507715Locked3521554040285816Locked35.715967142329917Locked35.516105942763018Locked35.516082241445319Locked35.716288739993920Locked35.716789340764821Locked35.715777041303322Locked35.517458337560523Locked35.717064537292424Locked35.5173927381164 Upstream bonded channelsChannelFrequency (Hz)Power (dBmV)Symbol Rate (ksps)ModulationChannel ID14310000047.5512064 qam1022360000047512064 qam1333010000047512064 qam1243660000048512064 qam1154960000049512064 qam9 Upstream bonded channelsChannelChannel TypeT1 TimeoutsT2 TimeoutsT3 TimeoutsT4 Timeouts1ATDMA00902ATDMA00903ATDMA00604ATDMA00705ATDMA00110Network LogTimePriorityDescription18/05/2024 13:54:16noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;18/05/2024 13:47:18Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;18/05/2024 13:45:47criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;18/05/2024 13:27:37Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;18/05/2024 13:27:37criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;18/05/2024 13:26:46Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;18/05/2024 13:26:46criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;18/05/2024 13:12:47Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;18/05/2024 13:12:47criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;18/05/2024 11:50:0Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;18/05/2024 11:50:0criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;18/05/2024 11:45:11Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;18/05/2024 11:45:11criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;18/05/2024 11:28:55Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;18/05/2024 11:28:32criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;18/05/2024 04:47:37Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;18/05/2024 04:47:37criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;18/05/2024 03:57:49Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;18/05/2024 03:57:49criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;18/05/2024 03:08:14Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

What they never volunteer is that you are entitled to claim for compensation of £30.49 if VM fails to attend at the appointed time https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

The only thing I wasn't able to do was check outside. As I'm housebound.These were taken 5 mins after hub reset ...Downstream bonded channelsChannelFrequency (Hz)Power (dBmV)SNR (dB)ModulationChannel ID13870000001.735256 qam322139000000335256 qam13203000000234256 qam942110000001.735256 qam1052190000001.235256 qam1162270000001.234256 qam1272350000001.435256 qam1382430000001.235256 qam149251000000135256 qam15102590000001.235256 qam16112670000001.735256 qam17122750000002.235256 qam1813283000000235256 qam19142910000001.735256 qam20152990000002.235256 qam21163070000002.235256 qam22173150000002.535256 qam23183230000002.535256 qam24193390000002.235256 qam26203470000001.935256 qam2721355000000235256 qam28223630000002.235256 qam2923371000000235256 qam30243790000001.735256 qam31 Downstream bonded channelsChannelLocked StatusRxMER (dB)Pre RS ErrorsPost RS Errors1Locked35.5212632Locked35.5271683Locked34.9292484Locked35192505Locked35222016Locked34.9302087Locked35331898Locked35182769Locked352228010Locked35.52131811Locked35.52716012Locked35.72625613Locked35.53020314Locked35.52024315Locked35.53018116Locked35.52121617Locked35.53717218Locked35.73026219Locked35.71830420Locked35.51616421Locked35.71716722Locked35.71525123Locked35.72129824Locked35.725188 Upstream bonded channelsChannelFrequency (Hz)Power (dBmV)Symbol Rate (ksps)ModulationChannel ID14309999846.5512064 qam1022360001745512064 qam1333010001946.5512064 qam1243660000446.5512064 qam1154960001948.5512064 qam9 Upstream bonded channelsChannelChannel TypeT1 TimeoutsT2 TimeoutsT3 TimeoutsT4 Timeouts1ATDMA00002ATDMA00003ATDMA00004ATDMA00005ATDMA0000Network LogTimePriorityDescription18/05/2024 16:46:54noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;18/05/2024 16:46:41Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;18/05/2024 16:31:6Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;18/05/2024 16:31:6criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;18/05/2024 16:30:54Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;18/05/2024 16:30:54criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;18/05/2024 16:30:50Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;18/05/2024 16:30:50criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;18/05/2024 16:26:58Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;18/05/2024 16:25:33criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;18/05/2024 14:34:43Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;18/05/2024 14:26:24criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;18/05/2024 13:55:46Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;18/05/2024 13:55:46criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;18/05/2024 13:54:16noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;18/05/2024 13:47:18Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;18/05/2024 13:45:47criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;18/05/2024 13:27:37Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;18/05/2024 13:27:37criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;18/05/2024 13:26:46Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

OK - thats not good - too many PostRS Errors, SNR's are all low and the BQM looks awful.What devices do you have connected to the Hub on ethernet cables ?A VM Person will be along here soon and take a look for you

Thanks for reaching out to us c0balt, and I'm sorry to hear of the issues you've been experiencing with the services. Check out the envelope in the top right hand corner for a private message from me, and I'll be able to take some details from you and take a closer look into this for you. Thanks, David_Bn

Forum Discussion

c0balt

Joining in

11 months ago

Need Help ASAP With Sync Timing Issue ...

I've been experiencing intermittent loss of broadband signal for a few months now. I've put up with it for long enough. The following BQM graphs are from the last 5 days. But I have a couple of months of graphs showing exactly the same thing. My Network Log shows quite clearly that this is a SYNC Timing Synchronization failure - Loss of Sync

Rebooting the system doesn't make any difference. I've checked to make sure all my connections are tightened. I'd like an engineer visit to address the ongoing issues asap. Thanks.

.......

Downstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	387000000	1.2	35	256 qam	32
2	139000000	2.7	35	256 qam	1
3	147000000	2.9	35	256 qam	2
4	155000000	2.9	35	256 qam	3
5	163000000	2.7	35	256 qam	4
6	171000000	2.7	35	256 qam	5
7	179000000	2.4	35	256 qam	6
8	187000000	2.2	35	256 qam	7
9	195000000	2	35	256 qam	8
10	203000000	1.7	35	256 qam	9
11	211000000	1.5	35	256 qam	10
12	219000000	1	35	256 qam	11
13	227000000	1	35	256 qam	12
14	235000000	1.2	35	256 qam	13
15	299000000	2	35	256 qam	21
16	307000000	2	35	256 qam	22
17	315000000	2.2	35	256 qam	23
18	323000000	2	35	256 qam	24
19	339000000	1.9	35	256 qam	26
20	347000000	1.5	35	256 qam	27
21	355000000	1.5	35	256 qam	28
22	363000000	2	35	256 qam	29
23	371000000	1.7	35	256 qam	30
24	379000000	1.4	35	256 qam	31

Downstream bonded channels

Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	35.7	160341	373423
2	Locked	35.5	155601	469198
3	Locked	35.5	175170	478554
4	Locked	35.7	154009	470716
5	Locked	35.5	160718	463135
6	Locked	35.5	170242	471938
7	Locked	35.7	152556	461006
8	Locked	35.5	170819	460889
9	Locked	35.5	164720	458720
10	Locked	35	177538	451623
11	Locked	35	205178	450675
12	Locked	35	201775	448642
13	Locked	35	210429	454224
14	Locked	35	219283	425077
15	Locked	35	215540	402858
16	Locked	35.7	159671	423299
17	Locked	35.5	161059	427630
18	Locked	35.5	160822	414453
19	Locked	35.7	162887	399939
20	Locked	35.7	167893	407648
21	Locked	35.7	157770	413033
22	Locked	35.5	174583	375605
23	Locked	35.7	170645	372924
24	Locked	35.5	173927	381164

Upstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	43100000	47.5	5120	64 qam	10
2	23600000	47	5120	64 qam	13
3	30100000	47	5120	64 qam	12
4	36600000	48	5120	64 qam	11
5	49600000	49	5120	64 qam	9

Upstream bonded channels

Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	ATDMA	0	0	9	0
2	ATDMA	0	0	9	0
3	ATDMA	0	0	6	0
4	ATDMA	0	0	7	0
5	ATDMA	0	0	11	0

Network Log

Time	Priority	Description
18/05/2024 13:54:16	notice	LAN login Success;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
18/05/2024 13:47:18	Warning!	RCS Partial Service;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
18/05/2024 13:45:47	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
18/05/2024 13:27:37	Warning!	RCS Partial Service;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
18/05/2024 13:27:37	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
18/05/2024 13:26:46	Warning!	RCS Partial Service;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
18/05/2024 13:26:46	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
18/05/2024 13:12:47	Warning!	RCS Partial Service;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
18/05/2024 13:12:47	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
18/05/2024 11:50:0	Warning!	RCS Partial Service;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
18/05/2024 11:50:0	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
18/05/2024 11:45:11	Warning!	RCS Partial Service;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
18/05/2024 11:45:11	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
18/05/2024 11:28:55	Warning!	RCS Partial Service;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
18/05/2024 11:28:32	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
18/05/2024 04:47:37	Warning!	RCS Partial Service;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
18/05/2024 04:47:37	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
18/05/2024 03:57:49	Warning!	RCS Partial Service;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
18/05/2024 03:57:49	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
18/05/2024 03:08:14	Warning!	RCS Partial Service;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;

14 Replies

jbrennand

Very Insightful Person

11 months ago

Not great - but can you start from a clean sheet and do this..

___________________________

Switch the Hub off and unplug it from the mains supply for five minutes. Whilst it's off, do a quick check that all of your coax and ethernet cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends. Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing. When its light, check that all looks good with the outside cabling and wall box (no “staples, etc.,) piercing the cables. Then switch the Hub back on and leave ~5 minutes When all done, check back in the settings and ensure that the RS error counts and T3 errors have all reset to 0. Then check every hour or so to see if they start reappearing - they shouldn't. If they do (particularly the postRS and T3 ones) you have a problem (noise) that only a Tech visit will sort.
Also check the Upstream QAM’s are all at 64

c0balt

Joining in

11 months ago

The only thing I wasn't able to do was check outside. As I'm housebound.

These were taken 5 mins after hub reset ...

Downstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	387000000	1.7	35	256 qam	32
2	139000000	3	35	256 qam	1
3	203000000	2	34	256 qam	9
4	211000000	1.7	35	256 qam	10
5	219000000	1.2	35	256 qam	11
6	227000000	1.2	34	256 qam	12
7	235000000	1.4	35	256 qam	13
8	243000000	1.2	35	256 qam	14
9	251000000	1	35	256 qam	15
10	259000000	1.2	35	256 qam	16
11	267000000	1.7	35	256 qam	17
12	275000000	2.2	35	256 qam	18
13	283000000	2	35	256 qam	19
14	291000000	1.7	35	256 qam	20
15	299000000	2.2	35	256 qam	21
16	307000000	2.2	35	256 qam	22
17	315000000	2.5	35	256 qam	23
18	323000000	2.5	35	256 qam	24
19	339000000	2.2	35	256 qam	26
20	347000000	1.9	35	256 qam	27
21	355000000	2	35	256 qam	28
22	363000000	2.2	35	256 qam	29
23	371000000	2	35	256 qam	30
24	379000000	1.7	35	256 qam	31

Downstream bonded channels

Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	35.5	21	263
2	Locked	35.5	27	168
3	Locked	34.9	29	248
4	Locked	35	19	250
5	Locked	35	22	201
6	Locked	34.9	30	208
7	Locked	35	33	189
8	Locked	35	18	276
9	Locked	35	22	280
10	Locked	35.5	21	318
11	Locked	35.5	27	160
12	Locked	35.7	26	256
13	Locked	35.5	30	203
14	Locked	35.5	20	243
15	Locked	35.5	30	181
16	Locked	35.5	21	216
17	Locked	35.5	37	172
18	Locked	35.7	30	262
19	Locked	35.7	18	304
20	Locked	35.5	16	164
21	Locked	35.7	17	167
22	Locked	35.7	15	251
23	Locked	35.7	21	298
24	Locked	35.7	25	188

Upstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	43099998	46.5	5120	64 qam	10
2	23600017	45	5120	64 qam	13
3	30100019	46.5	5120	64 qam	12
4	36600004	46.5	5120	64 qam	11
5	49600019	48.5	5120	64 qam	9

Upstream bonded channels

Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	0	0

Network Log

Time	Priority	Description
18/05/2024 16:46:54	notice	LAN login Success;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
18/05/2024 16:46:41	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
18/05/2024 16:31:6	Warning!	RCS Partial Service;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
18/05/2024 16:31:6	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
18/05/2024 16:30:54	Warning!	RCS Partial Service;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
18/05/2024 16:30:54	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
18/05/2024 16:30:50	Warning!	RCS Partial Service;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
18/05/2024 16:30:50	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
18/05/2024 16:26:58	Warning!	RCS Partial Service;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
18/05/2024 16:25:33	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
18/05/2024 14:34:43	Warning!	RCS Partial Service;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
18/05/2024 14:26:24	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
18/05/2024 13:55:46	Warning!	RCS Partial Service;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
18/05/2024 13:55:46	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
18/05/2024 13:54:16	notice	LAN login Success;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
18/05/2024 13:47:18	Warning!	RCS Partial Service;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
18/05/2024 13:45:47	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
18/05/2024 13:27:37	Warning!	RCS Partial Service;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
18/05/2024 13:27:37	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;
18/05/2024 13:26:46	Warning!	RCS Partial Service;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.0;

jbrennand
Very Insightful Person
11 months ago
OK - thats not good - too many PostRS Errors, SNR's are all low and the BQM looks awful.
What devices do you have connected to the Hub on ethernet cables ?
A VM Person will be along here soon and take a look for you

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Need Help ASAP With Sync Timing Issue ...

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